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Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 171
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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I have a hp laptop which I turned on the other day and it freezes

Customer Question

I have a hp laptop which I turned on the other day and it freezes when it opens the staring windows page can u help me with this
Submitted: 2 years ago.
Category: Computer
Expert:  James K. replied 2 years ago.
Hello
My name is James.
Welcome to JustAnswer.
Please do this
Lets see if it works with the Machine in Safemode
Power the Machine Fully Off
Power it on , then Second you Press the Power Button Start Tapping F8 > Keep tapping
A list of options will appear Called the "Advanced boot Menu"
Choose Safemode with networking and Press Enter
The Machine Will load to windows Let me know if you have the Same issue
Customer: replied 2 years ago.
I can't get on safe mode
Expert:  James K. replied 2 years ago.
what happens?
Customer: replied 2 years ago.
Nothing
Expert:  James K. replied 2 years ago.
I need you to Describe What happens

how far it gets ,

etc
Customer: replied 2 years ago.
It just gets to loading windows and just freezes
Expert:  James K. replied 2 years ago.
do you have devices attached ?
Customer: replied 2 years ago.
No I don't it's just the laptop on its own
Expert:  James K. replied 2 years ago.
Whats the Make of the laptop
do you have any data on it you need?
Customer: replied 2 years ago.
It is a hp laptop
Customer: replied 2 years ago.
No nothing at all
Expert:  James K. replied 2 years ago.
Turn the Machine
tap f11
Let me know if you get the recovery screen
Customer: replied 2 years ago.
I get windows error recovery screen
Expert:  James K. replied 2 years ago.
Choose and run a factory Image restore let me know When Completed
Customer: replied 2 years ago.
It is saying windows cannot find a system image on this computer
Expert:  James K. replied 2 years ago.
Then you can go no Further without a Windows disk

You need to Reinstall Windows