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Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 9844
Experience:  Computer specialist
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I have an HP Photosmart 5520 printer/scanner. The printer

Resolved Question:

I have an HP Photosmart 5520 printer/scanner. The printer indicates it is connected
but there is no little light showing and my mac say it is not connected and will not therefore
print from my Mac. It will however print if I place paper under the scanner lid. How can I
fix this please
Submitted: 2 years ago.
Category: Computer
Expert:  Randy Computer Tech replied 2 years ago.
Hi,
My name is***** will assist you.
I am sorry to hear that you are having this issue.
Have you loaded the HP software on your Mac?
Customer: replied 2 years ago.

Yes, this was done when I bought the printer. It was working fine

yesterday

Expert:  Randy Computer Tech replied 2 years ago.
okay, thank you. Follow these steps please>

Download and install this: http://support.apple.com/kb/DL907

Restart your Mac.

Reset the printing system:

- Go to System Preferences > Print & Scan
- Right (or control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add a printer. Select the Defualt tab on the top of the window. Look for the printer, select it and then next to the "Use" pulldown, select the printer model (not AirPrint). Wait until the "Add" button becomes available. Click it.

Customer: replied 2 years ago.

Sorry to be stupid. When I click on the link do I then click on download

Expert:  Randy Computer Tech replied 2 years ago.
.yes, click on the link then download and install on the Mac
Customer: replied 2 years ago.

I now have no printer listed at all but a box entitled Add. Name and Kind. And below that a line saying Name, below that Location and below that Use. What do I insert

Expert:  Randy Computer Tech replied 2 years ago.
okay, click in the add box, then chooose the HP from the list. Then follow the steps to add new printer.
Customer: replied 2 years ago.

Everything I click is blank. Default shows nothing. I am now more stuck than

I was before!

Expert:  Randy Computer Tech replied 2 years ago.
okay, that sounds like a glitch with the HP software on the mac.
You will need to reinstall the software from the HP Disc.
Customer: replied 2 years ago.

Ok I will try but might have to get some help in. Can I come back to you later whilst I try to use the HP disc as I will have tho shut down the email site. How do I re contact you if in trouble?Sorry you could not fix it for me - this has not work out sadly

Expert:  Randy Computer Tech replied 2 years ago.
Yes, you can come back to this page anytime. There will be a link in your email out you can bookmark also.
Customer: replied 2 years ago.

I am still having trouble as I keep getting a message saying that the installer has not been completed and they are sending a message to Apple

Expert:  Randy Computer Tech replied 2 years ago.
okay, you will need to remove all of the installed software for the HP then reinstall the software from the HP website. Please follow these steps>

Go to the stored software in the Applications folder on your hard drive.

Drag the HP program’s icon or folder to the Trash to begin the uninstall process.

Then >CLICK HERE< to download the software from HP.

Randy Computer Tech and 4 other Computer Specialists are ready to help you
Customer: replied 2 years ago.

I have now got my printer installed and working but I had to get

a friend in to assist as there appeared to be some complication.

I am now up and running. Kind regards, Elizabeth

Expert:  Randy Computer Tech replied 2 years ago.
That's great!

Please let me know if you need any other assistance.
Please take a moment to rate my service positively.
Thank you very much!