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James K.
James K., Consultant
Category: Computer
Satisfied Customers: 6598
Experience:  Technical Director of IT Company
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I have just tried to get back to fault that is still there

Customer Question

I have just tried to get back to fault that is still there on my computer I am on 7 day free trial but when I try to get back to you it tells me that I have to pay again please help ray XXX (*****@******.***

Submitted: 2 years ago.
Category: Computer
Expert:  s4sys replied 2 years ago.
s4sys :

Thanks Justanswer.com

s4sys :

Please let me know your problem more detailed

s4sys :

are you trying to use any program which is trails version ?

Customer :

no it was all fine till a week ago. I have tried to send an e mail to myself but it just does not send

s4sys :

in which browser you are using ?

Customer :

I am not sure but it was working this morning one of yours tried to correct it

s4sys :

how you are accessing the email ?

Customer :

I do not understand

s4sys :

how you are accessing the mail ? which program or any outlook ?

s4sys :

or internet explorer ?

Customer :

internet explorer

s4sys :

ok

s4sys :
To reset Internet Explorer settings


  1. Close all Internet Explorer and Windows Explorer windows that are currently open.

  2. Reopen Internet Explorer.

  3. Click the Tools button, and then click Internet options.

  4. Click the Advanced tab, and then click Reset. ...

  5. In the Reset Internet Explorer Settings dialog box, click Reset

Customer :

sorry it is internet outlook

s4sys :

ok

s4sys :

any error message you are getting while you are sending mail ?

Customer :

earlier today & yesterday afternoon your people worked live in my computor

s4sys :

what they did ?

Customer :

They had taken over my computer to try to repair problem

s4sys :

http://www.ammyy.com/en/

s4sys :

download ammyy admin from there and let me know your id ?

s4sys :

are you there ?

s4sys :

I will opt out this question let another expert will assist you through remotely.

Customer :

id is *****@******.***

Customer :

Is anyone there

Customer :

is anyone there

Expert:  Wes replied 2 years ago.
Can you please describe the problem you are experiencing?
Customer: replied 2 years ago.

emails not sending still

Expert:  Wes replied 2 years ago.
okay, it seems this question went to the wrong category, I will request it to be changed, an E-mail expert will be with you shortly.
Expert:  James K. replied 2 years ago.


Welcome to JustAnswer.
Can i Remote onto your machine to help you fix the problem
Remote means I can connect to your Machine and fix the issue its fully secure and Built into the Justanswer System
If you wish I can send you a Link to Connect
Let me know
Cheers James
Customer: replied 2 years ago.

yes send me a link but not by email as it is not working

Expert:  James K. replied 2 years ago.
Expert:  James K. replied 2 years ago.
Remote fix cheers james
James K., Consultant
Category: Computer
Satisfied Customers: 6598
Experience: Technical Director of IT Company
James K. and 2 other Computer Specialists are ready to help you

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