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Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 15671
Experience:  Over 10 years of professional experience.
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I have forgotten the password ***** created new Toshiba

Resolved Question:

I have forgotten the password ***** created new Toshiba laptop and I haven't got a reset disk
Submitted: 2 years ago.
Category: Computer
Expert:  Jason Jones replied 2 years ago.
,
. I look forward to helping you today.
Which version of Windows is running on that computer?
Do you have any other accounts on the computer that you can log into?
Customer: replied 2 years ago.

Windows 8, now I can't log on as it's the one that I need to open the computer. I am using my desktop at present but as it is an iMac I bought the laptop so I had windows as well. I set it all up and then was away so didn't use it, put in the password ***** thought I'd used and obviously it wasn't and have been going through all versions I could have used past 2 days but none work. It's asking reset disk in order to reset password ***** I certainly didn't get with it so now at a loss of what to do next.

Expert:  Jason Jones replied 2 years ago.
Thank you update. I have one more question since you are using Windows 8.
Is the login username an email address or not?
Customer: replied 2 years ago.

It is the password ***** actually lets you start to use the laptop, I haven't got that far as setting up email log ins on it I can't actually get that far!

Expert:  Jason Jones replied 2 years ago.
Oh, I am a bit confused.
Are you at the Windows login screen or at the screen where there is just text on the screen?
Customer: replied 2 years ago.

after you actually turn the laptop on, there is a password ***** must enter before it opens and you can actually begin to use it

Expert:  Jason Jones replied 2 years ago.
Thank you update.
So, you created a bios password? Windows doesn't even start to load before you see the password *****?
Customer: replied 2 years ago.

That is correct

Expert:  Jason Jones replied 2 years ago.
Depending on the model, there may be no 'easy' way to fix that.
What is the full model name of your Toshiba computer?
Customer: replied 2 years ago.

L50-B laptop

Expert:  Jason Jones replied 2 years ago.
There are no master passwords model. This means that there is no way to unlock the laptop unless you take it apart, do a lot of disassembly, and short a couple jumpers on the mainboard.
If you do attempt to reset the password ***** taking it apart, you will totally void the warranty and there is a chance that you would damage the laptop.
The only way to get this reset is to bring it into a Toshbia licensed repair shop and have them reset it after you verify that you purchased the laptop. This is a security feature that they have in place.
If you need help locating a nearby Toshiba Licensed Shop, you can do so here: http://support.toshiba.com/aspLocator?subs=tais
I look forward to your next message or your rating below.
To rate me, you can click one of the faces below and click Submit or click the Accept button.
If you ever wish to work with me in the future, you can ask your new questions and have them sent to me directly at the following page: www.JasonFixedit.com
Thank you again,
- Jason
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 15671
Experience: Over 10 years of professional experience.
Jason Jones and 2 other Computer Specialists are ready to help you
Customer: replied 2 years ago.

Can you tell me why I have been charged £35 when original quote was for £28?

Expert:  Jason Jones replied 2 years ago.
I have no idea. I am not part of billing.
The cost of the question is displayed in the beginning.
Do you wish to send this up to the billing department and change that cost ?
Customer: replied 2 years ago.

OK, thanks , I am going to have to try and remember the password ***** I can't afford anything else!

I'm stopping the conversation now.

Expert:  Jason Jones replied 2 years ago.
Thank you.

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