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None of these have worked. We had to change the BT password ***** would that have caused the problem?
Still no luck I'm afraid even with the new password. I've run out of time to spend on this so will try again another time. Thank you help.
You're welcome Valerie.
No rush, take your time. Your question will be open in the next 7 days.
If the previous solutions doesn't help, the next one will be factory reset. Don't worry, none of your books will be lost. Can you please provide me with the model of your Kindle (Fire, Fire HD, Paperwhite etc.), so I can provide you with the step by step instruction?