How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 40220
Experience:  Over 15 years of consulting to the IT industry
32989067
Type Your Computer Question Here...
Richard is online now

what is wpa/wep? and where do I find it?

Resolved Question:

what is wpa/wep? and where do I find it?
Submitted: 2 years ago.
Category: Computer
Expert:  Richard replied 2 years ago.
Thank you question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
This is security and you will find it either on or in your wireless router.
If you tell me the make and model of your wireless router, I can tell you how to find it.
Thank you
Customer: replied 2 years ago.

my router is BTHUB4-PHF9

Expert:  Richard replied 2 years ago.
Thank you Jane
You need the wireless Key which is on the back of the BT Hub
Like in the picture on my link below
http://bt.custhelp.com/rnt/rnw/img/enduser/hub4_ssid_label.png
This is the code to enter in order to connect to your wireless network.
If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
Customer: replied 2 years ago.

I think I had that but it still will not print my email but my printer is enabling me to print puzzles, origami, info. etc?

Expert:  Richard replied 2 years ago.
so you can print puzzles but not emails Jane?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and fix the issue if possible.
Remote support can save a lot of time if you are not comfortable performing repairs yourself.
I will send an offer through support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps .
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Thanks,
Richard
Richard and 4 other Computer Specialists are ready to help you
Expert:  Richard replied 2 years ago.
Thank you
Can you please go to www.teamviewer.com
Click on Download in the top right.
Go down to "TeamViewer Quicksupport"
Click on Download and download and run the program.
It will give you an ID and a Password.
Please give me the ID (leave a space between each character eg: 1 2 3 4 5 6 7 8 9) and the password ***** your next message to me here.
Do not close the program, but leave it open.
I can then connect to your computer.
Thank you
Customer: replied 2 years ago.

I had my new printer last week, I need to print my email info but won't print from computer only info. or extras. it's hp envy 4500 printer- even when wireless test said it was successful.

Expert:  Richard replied 2 years ago.
What error do you receive Jane when it fails to print?
Customer: replied 2 years ago.

it does not show any error on computer, the computer doesn't do anything. I checked printer name in control section and that's right. so I don't know what else to check.

Expert:  Richard replied 2 years ago.
Are you able to print from anywhere else Jane?
Any other program?
Customer: replied 2 years ago.

I also tried printing a Word doc. and a picture but it still won't print.

Expert:  Richard replied 2 years ago.
can you remove the power from the printer and wait 5 minutes
then restart the computer
Then power on the printer and tell me if you can now printer please
Customer: replied 2 years ago.

I'm sorry it still won't respond. ill have to leave it now.


 


thanks for trying!


 


jane