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Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
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Experience:  Computer specialist
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My new toshiba laptop L50--1N8 found the wifi but would not

Customer Question

My new toshiba laptop L50-B-1N8 found the wifi but would not connect to set up. I now have a blank screen except narrator icon and can't do anything. what can I do?
Submitted: 1 year ago.
Category: Computer
Expert:  Randy Computer Tech replied 1 year ago.
,
My name is***** will assist you.
I am sorry to hear that you are having this issue.
Try this please> press and hold the power button on your laptop seconds. Then power back on and try the wifi again. You will need to click on your network name in the list of available networks and then enter your wifi password. If you do not know the wifi password, you can let me know the brand and model of your router. Some models have a label on the bottom or side with the wireless name and password..

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Please let me know if this does not work , if you need any other assistance and we will continue working on your issue.
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