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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 37548
Experience:  Over 15 years of consulting to the IT industry
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when trying to access bbci player /you tube/Skype etc I have

Customer Question

when trying to access bbci player /you tube/Skype etc I have no sound and the message 'you have a problem with your audio' appears. Suggestions?
Submitted: 2 years ago.
Category: Computer
Expert:  Richard replied 2 years ago.
Thank you question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Is this only happening in Google Chrome?
If you use Internet Explorer, does it then worked correctly?
Please let me know
Customer: replied 2 years ago.

It does not work on internet explorer either

Expert:  Richard replied 2 years ago.
Thank you
Can you close all programs please.
Then click Start and type in
system restore
Press enter
Follow the onscreen instructions and choose a restore date from the last time this was working correctly.
Let this complete and when it has, check and see if it is now working.
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and fix the issue if possible.
Remote support can save a lot of time if you are not comfortable performing repairs yourself.
I will send an offer through support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps .
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Thanks,
Richard
Richard and 2 other Computer Specialists are ready to help you
Expert:  Richard replied 2 years ago.
Thank you
Can you please go to www.teamviewer.com
Click on Download in the top right.
Go down to "TeamViewer Quicksupport"
Click on Download and download and run the program.
It will give you an ID and a Password.
Please give me the ID (leave a space between each character eg: 1 2 3 4 5 6 7 8 9) and the password ***** your next message to me here.
Do not close the program, but leave it open.
I can then connect to your computer.
Thank you
Customer: replied 2 years ago.

4 2 4 3 1 8 7 2 8

password ***** 7 5 3

Expert:  Richard replied 2 years ago.
Thanks,
It says you closed Team Viewer on your computer
Can you please open it and give me the new password
Then leave it open and running please.
Customer: replied 2 years ago.

5 4 3 7

Expert:  Richard replied 2 years ago.
connected
Customer: replied 2 years ago.

sound now working on iplayer you tube and skype. thank you

Expert:  Richard replied 2 years ago.
Thanks
What is he exact model of the Asus computer Bridget?
Customer: replied 2 years ago.

asus transformer 100T

Expert:  Richard replied 2 years ago.
ok, can you download and run the Audio Driver on my link below please
Click me to view
Let me know the results please