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Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 9713
Experience:  Computer specialist
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Hope u can help me. I have a Sony laptop purchased in 2007

Customer Question

Hi Hope u can help me.
I have a Sony laptop purchased in 2007 model no.PCG-7ZIM which I want to lend to a friend whose own computer has failed.
I can't remember my password ***** get into it. Can I override this?
Thanks Jackie
Submitted: 2 years ago.
Category: Computer
Expert:  Randy Computer Tech replied 2 years ago.
Hi,
My name is***** will assist you.
I am sorry to hear that you are having this issue.
The only option if you can't remember the password ***** be to do a Full Factory Recovery

This option completely erases the C: partition and reinstalls factory-shipped files from the recovery partition.
Note: All of your personal data files and applications will be lost.

1. Remove all CDs or DVDs from the optical drives.
2. Turn off the computer, using the normal Windows shut down process.
3. After the computer is turned off, disconnect all USB devices except the keyboard and mouse. This includes USB devices such as a printer, scanner, removable storage, or camera.
4. Turn on the computer. Then immeditely and repeatedly press the F8 key until the Advanced Boot Options menu opens.
5. On the Advanced Boot Options screen, use the arrow keys to select Repair your Computer, and then press the ENTER key.
6. In the System Recovery Options dialog box, select the appropriate keyboard layout, and then click Next.
7. In the System Recovery Options dialog box, click the down arrow to select a user account that has Administrator rights, then click OK.
Note: The Administrator account is disabled by default.
8. In the System Recovery Options window, select Recovery Manager.
9. In the Gateway Recovery Center window, click Next.
10. In the Gateway system recovery window, select Full factory recovery.
11. In the All data will be lost window, select Yes, and then click Next.
12. The Windows partition is formatted and Windows is installed.
13. In the Recovery is complete window, click Finish.
14. In the System Recovery Options window, select Restart.
15. The computer restarts.
16. Windows prepares to start for the first time. This may take a few minutes.
17. Drivers and applications are installed. This process will take several minutes. The more drivers and applications that need to be installed, the longer the process will take.
Note: The following Out of Box Experience (OOBE) screens may vary slightly between computer models.
18. In the Set Up Windows screen, select the appropriate options and then click Next.
19. In the Please read the license terms screen, check I accept the license terms, and then click Next.
20. In the Choose a user name and picture screen, enter the appropriate information and then click Next.
21. In the Type a computer name and choose a desktop background screen, enter the appropriate information, and then click Next.
22. In the Help protect Windows automatically screen, select Use recommended settings.
23. In the Review your time and date settings screen, enter the appropriate information and then click Next.
24. In the Thank You screen, click Start.
25. Windows checks the computer's performance. Depending on hardware, this process could take from 3 to 15 minutes to complete.
26. Windows prepares the desktop.

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Please let me know if this does not work for you or if you need any other assistance.
After we have your issue resolved please take a moment to rate my service positively.
Thank you very much!
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Customer: replied 2 years ago.

Hi Randy

Got down to no.7 in system recovery options. Admin is disabled but won't go to next window. other options are guest or Jackie. put in Jackie but won't go further without password. what now please?

Expert:  Randy Computer Tech replied 2 years ago.
If that does not work you will have to use a recovery disc.
Do you have the system disc that came with the computer?

Customer: replied 2 years ago.

the only disc I can find is one that says Windows Anytime Upgrade.

Customer: replied 2 years ago.

Sorry. I've just found 2 discs labelled recovery discs. I 'm assuming they are for this laptop and not something my son has left behind.

I have loaded up the first one and it's showing Advanced Boot Options.

Expert:  Randy Computer Tech replied 2 years ago.
  1. Turn on the computer.
  2. Insert Recovery Disc #1 into the DVD drive.
  3. Turn off the computer.
  4. Turn on the computer.
  5. In the System Recovery Options window, under Select a keyboard layout:, click the Next button.
  6. Under Select an operating system to repair, click the Next button.
  7. Under Choose a recovery tool, click to select the desired option:
Customer: replied 2 years ago.

Have followed your instructions. It says 'the system restore wizard is already running. This program will now exit'.

Is that ok or have I done something wrong as nothing seems to be happening.

Expert:  Randy Computer Tech replied 2 years ago.
okay, hold the power button for 30 seconds then power back on.
Customer: replied 2 years ago.

ok . I've gone through process again and now in vaio recovery centre. what do I choose now from:-

system restore

hardware diag

restore c drive

restore complete

rescue data

wipe and erase data

Expert:  Randy Computer Tech replied 2 years ago.
If you have documents that you want to save try the restore data option first. Then do the complete restore.
Randy Computer Tech and 3 other Computer Specialists are ready to help you
Customer: replied 2 years ago.

Thanks. I'm restoring the complete system which may take some time. I'll let you know when it's finished.

Expert:  Randy Computer Tech replied 2 years ago.
Okay, sound good. Let me know if you need anything.
Customer: replied 2 years ago.

All completed now. Thanks so much for all your help. You're great.

Cheers Jackie

Expert:  Randy Computer Tech replied 2 years ago.
That's great!

Please let me know if you need any other assistance.
Please take a moment to rate my service positively.
Thank you very much!
Customer: replied 2 years ago.

Service rated excellent.

Thanks

Expert:  Randy Computer Tech replied 2 years ago.
Thank you!