How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Randy Computer Tech Your Own Question
Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 9794
Experience:  Computer specialist
62741268
Type Your Computer Question Here...
Randy Computer Tech is online now

ok just bought a kindle but cant connect to wi-fi

Customer Question

ok just bought a kindle but cant connect to wi-fi
Submitted: 2 years ago.
Category: Computer
Expert:  Randy Computer Tech replied 2 years ago.
,
My name is***** will assist you.
I am sorry to hear that you are having this issue.
I will need the name of your interent provider and also the brand of your wifi router?
Customer: replied 2 years ago.

internet provider bt

wireless SSID

BTHub4-T7T6

WIRELESS KEY:

397fb49d47

admin password *****

Expert:  Randy Computer Tech replied 2 years ago.
Please try this on your Kindle>press and hold the power button seconds and then release. After the device has completely turned off, press the power button to restart your Kindle> then try and connect again.
  • Tap the name of your network.

    BTHub4-T7T6

  • Enter the characters of the password ***** the onscreen keyboard. 397fb49d47
  • BE SURE TO ENTER THE CHARACTERS EXACTLY, AS THEY ARE CASE SENSITIVE, UPPER CASE AND LOWERCASE(CAPS AND non caps)
Customer: replied 2 years ago.

IS THIS FAULTY S IT NO WORK

Expert:  Randy Computer Tech replied 2 years ago.
that is possible, what happens when you follow these steps>
  1. Connecting a Kindle to the BT Home Hub

  2. Look name of your BT Home Hub in any list of available networks. Your Hub's network name (SSID) is on a label on the Hub. Don't connect to "BT Wi-Fi" or "BT Wi-Fi FON" when you're at home. This is BT Wi-Fi's network you're out and about. Once you've found your Hub, select connect

    Connecting a Kindle to the BT Home Hub

  3. Enter your Hub's wireless key (also found on the label on the Hub) and select submit

    Connecting a Kindle to the BT Home Hub

  4. You'll see the "Wi-Fi" icon in the top right-hand corner whenever you're connected wirelessly

    Connecting a Kindle to the BT Home Hub