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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 37653
Experience:  Over 15 years of consulting to the IT industry
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I cannot get messages from other samsung users to my Samsun

Customer Question

I cannot get messages from other samsung users to my Samsung s5, can you fix the problem or give me a work around. Thanks
Submitted: 2 years ago.
Category: Computer
Expert:  Richard replied 2 years ago.
Thank you question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Are you referring to Text Messages? Whats App messages?
Are they getting an error when sending?
Thank you
Customer: replied 2 years ago.
Yes they're text messages from other samsung mobile users. Text messages from other mobile makes are fine
Expert:  Richard replied 2 years ago.
Thanks
Can you remove the battery from the phone and wait 5 minutes
Put the battery back in and tell me if you can now receive messages please
Customer: replied 2 years ago.
I have tried this on numerous occasions but this hasn't worked, can you think of other reasons .
Expert:  Richard replied 2 years ago.
A corrupted firmware Roisin, it is the most likey reason this would happen.
You would need to reinstall it, and this is going to wipe all data and return the phone to new. So backup any data egg: photos, contacts ect
Then go to Settings. Choose Backup and reset listed under User and Backup and choose Factory data reset.
Let this complete and when it has, setup the phone like when you first received it.
Tell me if you can then recieve messages please
Customer: replied 2 years ago.

I have factory rest this phone and still no joy, is it a lost cause.

Expert:  Richard replied 2 years ago.
It appears to be a block on their side or via your cell provider.
It is very strange, but can you call yyour cell provider and ask them if you have any blocks against anyone please.
Let me know please