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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 37518
Experience:  Over 15 years of consulting to the IT industry
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My Internet Explorer logo is not working (so India informs

Customer Question

My Internet Explorer logo is not working (so India informs me) and I cannot access my e-mails. A sign keeps coming on screen that informs me that there is a problem with the website's security system ! Help !!
Submitted: 2 years ago.
Category: Computer
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Please do the following in Internet Explorer
Click Tools (the gear wheel top right) than Internet Options
Click on the General Tab and Delete all Temporary Internet Files.
Than click the Advance Tab and click Reset
Then restart the computer and tell me please if you still have the problem
Let me know the results please
Customer: replied 2 years ago.

Where is the Advance Tab and reset please? I did up to general tab and delete all temp internet files

Expert:  Richard replied 2 years ago.
It is the Tab on the very right, you see the General Tab, look to the right of that please.
Let me know the results please
Customer: replied 2 years ago.

Is that on the same page as where I deleted temp files

Expert:  Richard replied 2 years ago.
yes, like I highlighted in this picture
Click me to open
Customer: replied 2 years ago.

It's asking me if I really want to reset all settings (I 'm trying to remember the exact words)

Expert:  Richard replied 2 years ago.
yes, you do, please do this
Customer: replied 2 years ago.

on the bar at the bottom it says I need to restart the computer for the changes to take effect. Does that mean I close the whole thing down and then whan I start it again what do I go onto?

Expert:  Richard replied 2 years ago.
yes you do Barbara, then you can access your emails once it is restarted.
If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
Customer: replied 2 years ago.

Well I'm 70 so before I sign off (and thank you for your help) I usually access my emails from aol on my favourites.Will that still work do you think or will I need to go on Google Chrome as advised by India ? !

Expert:  Richard replied 2 years ago.
No, you should just go to AOL on the favorites, just like before Barbara.
Any issues, just let me know though, and please remember the service rating.
Customer: replied 2 years ago.
I've responded with a rating but I don't know if you've got it because it keeps saying website not responding!!
Expert:  Richard replied 2 years ago.
it did not sorry, can you try again on this answer please?
Richard and 3 other Computer Specialists are ready to help you
Customer: replied 2 years ago.

Sorry it hasn't worked! I've got the same message again!

Expert:  Richard replied 2 years ago.
Go it now, it worked, thank you
now please restart computer
Customer: replied 2 years ago.

The same message has come up 'problem with the website's security certificate

Expert:  Richard replied 2 years ago.
Ok, download Google Chrome from my link below please
www.google.com/chrome
Once installed, open it and tell me please if you can access your emails via Google Chrome.
Let me know the results please
Customer: replied 2 years ago.

No the same message came up

Expert:  Richard replied 2 years ago.
Even on Google Chrome?
Can I sign onto your computer please
Can you please go to www.teamviewer.com
Click on Download in the top right.
Go down to "TeamViewer Quicksupport"
Click on Download and download and run the program.
It will give you an ID and a Password.
Please give me the ID (leave a space between each character eg: 1 2 3 4 5 6 7 8 9) and the password ***** your next message to me here.
Do not close the program, but leave it open.
I can then connect to your computer.
Thank you
Customer: replied 2 years ago.

oh dear I think I've come off the program

ID 4 3 1 2 5 5 0 7 7

password

2 8 5 7

I'll try to open it again!!

Expert:  Richard replied 2 years ago.
You closed it?
Open it again and give me the new password ***** as I cannot connect if it is closed.
Customer: replied 2 years ago.

ID 4 3 1 2 5 5 0 7 7

password 4 1 4 2

Expert:  Richard replied 2 years ago.
It still says you closed the program.
you need to open it and leave it open please Barbara.
Click on this link and use this program instead please.
http://www.justanswer.com/remotedesktop/join.aspx?Session=4dc1b931-d0b0-4380-ab08-9d1d52b20e3f