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Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 4962
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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I have AOL broadband on account number ********** on which

Resolved Question:

I have AOL broadband on account number ********** on which I have a problem.
There have been anomalies in the receipt of some of my emails which has caused considerable concern.
My system used for internet access is an Apple MacBook (details * below). One of the standard facilities on the Mac is AppleMail which automatically opens my AOL mail. Unlike the AOL mailbox its format has buttons for INBOX, TRASH and JUNK.
Frequently I have found emails in the AppleMail trash which do not appear anywhere in my AOL mailbox! Without the Apple facility it would appear that these messages would be totally lost! On several occasions they have involved considerable sums of money.
Can this please be explained - and rectified?
* If it is relevant the MacBook is model 5.2 running system 10.6.8 with processor Intel Core 2 Duo. I have an Airport network and a D-link modem provided by AOl.
Submitted: 2 years ago.
Category: Computer
Expert:  Kamil Anwar replied 2 years ago.
Kamil Anwar :

Hello & Welcome to JustAnswer.

Kamil Anwar :

It seems like your AOL account on the Apple Mail is setup as the account type POP

Kamil Anwar :

which doesn't sync in real-time with your mailbox.

Kamil Anwar :

To make it reflect same changes in both places, this needs to be changed to IMAP.

Kamil Anwar :

Would you like me to remotely connect to your system to do this for you?

Customer:

Please change as suggested

Kamil Anwar :

The change needs to be done on Apple Mail

Kamil Anwar :

Please click the link below and open the downloaded program so i can connect to change it

Customer:

You appreciate that I am getting more mail on apple mail than I get on AOL?

Kamil Anwar :

I will need to check this what the issue is, if you have more then one account configured on Apple Mail then you're getting mails from other accounts too on it. Please click the link below and open the downloaded program.

Customer:

I have only one apple mail account - some of the messages I find there are definitely for me.

Customer:

Rather ALL of the messages are for me.

Kamil Anwar :

I will need to check this to tell you what is causing it, and fix it. Can you connect with me?

Customer:

Connecting

Kamil Anwar :

to connect with me, click the link below and open the downloaded program

Kamil Anwar :

Program is downloaded, can you open it

Kamil Anwar :

Click OK

Kamil Anwar :

The issue appears to have been fixed, however if you have any questions or confusions reply me here. Thank you

Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 4962
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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