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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 37548
Experience:  Over 15 years of consulting to the IT industry
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printer model x6690,carrier jam

Resolved Question:

printer model x6690,carrier jam
Submitted: 2 years ago.
Category: Computer
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
can you do the following to try to clear this please
Raise the scanner unit.
Remove any objects blocking the path of the print cartridge carrier.
Make sure the cartridge carrier lids are closed.
Close the scanner unit.
Press select button.
Remove print cartridges
Make sure the printer is on.
Raise the scanner unit.
Remove both print cartridges.
Make sure the cartridge carrier lids are closed.
Close the scanner unit.
Press power button to turn the printer off.
Disconnect the power cord from the wall outlet.
Plug the power cord back into the wall outlet.
Press power button to turn the printer on.
Reinstall the print cartridges. For more information, see Installing print cartridges
Close the scanner unit.
Plug the power cord into the wall outlet.
Press power button to turn the printer on.
Reinstall the print cartridges
Then tell me please if it now functions
Let me know the results please
Customer: replied 2 years ago.

no change carrier jam still showing

Expert:  Richard replied 2 years ago.
Thanks
Now, can you remove the power from the printer and wait 5 minutes.
Then connect the power, and tell me please if you still get the error please.
Customer: replied 2 years ago.

thank you the copier is now operating o. k.

Expert:  Richard replied 2 years ago.

Perfect! Following our last steps we need to clear the firmware

It is ok now

If you would like any additional information or assistance, please do not hesitate to let me know. And if you can take a second to rate my service, that would be greatly appreciated. Thank you

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