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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 36526
Experience:  Over 15 years of consulting to the IT industry
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My Kindle store page is not available...the Kindle support

Customer Question

My Kindle store page is not available...the Kindle support site is no help
Submitted: 2 years ago.
Category: Computer
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
This is usually an issue with the Firmware, so I would first like you to do this please.
Remove the charger from the Kindle and hold the power button to off for 35 seconds.
Release, then connect the charger and turn on the Kindle and tell me if you can get to the store please.
Let me know the results please
Thank you
Richard and 6 other Computer Specialists are ready to help you
Customer: replied 2 years ago.

Wonderful...it's running again !!

Is this likely to happen again...and if so, will the same procedure work ???

Val

Expert:  Richard replied 2 years ago.
your most welcome!
It was the firmware that had an issue, and needed a hard restart. We did this just then. It will now be ok. If it happens again you just repeat this procedure Val
All the best
Richard

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