Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.
when did you ran the update?
did the update auto popped up on your screen
i first ran it some time ago. now when i try to load its starts off ok then pops up with the update and instructions on how to ptoceed
did you ran the update completely
was is successfully loaded
update didnt complete message states already updated and goes dead
It didnt complete successfully that is why you are facing this problem
what computer are you using on the internet
what is the operating system you have on the sony vaio
windows 7 or 8
one last question before we start fixing the problem.
when did you ran the bt update on your comptuer
two months ago
There is a utility on windows which we will run
please follow the instructions
click on the start button
select the search box and type in system restore you will see the icon appear click on it.
let me know if you are able to follow the steps fine
not yet, the icon hasnt appeared
type in system restore and wait it should appear
tried again and no icon appears
we will have to remove the incomplete updates file which is causing the problem.
if you want i can provide you a remote support assistance in which you sit and watch and i fix the problem
however it is an addition service with a small additional charge if that is fine with you.
Click here and run and install Elsinore remote tool
let me know as its done
did you click on the link above to run the remote tool
when you click on it then you will get a run save option
did you click on the run option
no run save appears. i now have this 3 times on the bottom of the screen
click on the above link
as the page opens click on the green button "start full version its free".
let me know the 9 digit your id and the 4 digit password
that beats me. i dont know either
did you install teamviewer?
i think so, how would i know
click on start button and look for teamviewer in the list