sir/madam, I would like to help you, please let me know when you are ready.
, are you using the computer in questio now?
are you there
what was the last time you were able to use your computer without problems? (we can try system restore to fix the problem, that will restore your comuter to an earlier date)
as far as i remember it was before christmas, but i tried a system restore already with no success not sure if i did it correct, but it takes a long time
what is the make and model of the computer ? toshiba satellite a1033
i am preparing the audio driver so you can reinstall it
this is the audio driver of your samsung
can you download it & install
that should bring your sound back
if something goes wrong please let me know. we can try remote assistance and fix the problem together quickly
how do I do that? sorry to be so thick not much of computer wizz.
can you download it first
how do I do that Sorry to be so thick but not much of a computer wizz, By the way my keyboard is now working did you do that?
if you want we can try remote assistance (i will connect to your computer and fix it while you watch)
happy to hear that your keyboard is working now
thanks that may be better
can you please click the link below and run it. It will give you an ID and a password. Please tell me the ID and the password ***** I can connect to your desktop and fix the problem remotely.link: http://tiny.cc/z5lvcx
(it should give you a random ID and number)
the window says it is a teamVeiwer which could harm my computer is that correct
yes, it is team viewer, but don't worry, it is a safe download
do i save or run it?
can you select run
okay done. nothing yet
is it downloading now?
(it should run autoically when download completes)
yes ill give you the numbers in a mo
ID 450 931 293
dont know whats happened you vanished
I will be happy if you rate my service using one of the smiley icons.I will be happy to help you if you may have problems in the future.Have
a nice day,Best regards.