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Are you connected to the virgin router from your computer?
Which operating system do you have on the computer?
Windows 7 / Windows 8 / Windows XP?
7 / 8 or XP ?
Is it connected wirelessly or wired?
Okay, please click the link below
a program called netpass.zip will be downloaded
extract the program to your desktop
and open it
you will see the network password ***** it, use that password ***** connect
Use this link -> http://tinyurl.com/nbv9ho7
what do I do now
Did you extract the wirelesskeyview.zip file to your desktop?
nothing is happening
Do you want me to connect to your system remotely and do this myself?
You have to open the downloaded program, you can re-download it from http://tinyurl.com/nbv9ho7
I sent the request service, please accept it then follow steps on the page to connect with me.
how do i accept it
The option is displayed on your screen. I'll connect with you then walk you through it.
please click the link below and run the downloaded program
click ok button when you see it