How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 37610
Experience:  Over 15 years of consulting to the IT industry
32989067
Type Your Computer Question Here...
Richard is online now

my kindle voyager wont connect to wi-fi

Resolved Question:

my kindle voyager wont connect to wi-fi
Submitted: 2 years ago.
Category: Computer
Expert:  Richard replied 2 years ago.
Thank you question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
I would like you to do the following please
Remove the charger from the Kindle and hold the power button to off seconds.
Release, then remove the power from your wifi router.
Wait 5 minutes
Connect the power to your wifi router.
Wait 5 minutes
Power on the Kindle and tell me please if it can no connect
Let me know the results please
Thank you
Richard and 3 other Computer Specialists are ready to help you
Customer: replied 2 years ago.

Thanks Richard kindle is now working .

Teresa

Expert:  Richard replied 2 years ago.
Perfect!
It was just corruption which we cleared. It will be ok now Teresa.
If you would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you