my name is ***** ***** I will be the expert working with you today to help resolve your problem.
you are getting parental control block on which browser?
let me know when you are online and available then can walk you through to follow steps to fix it.
why cannot you fix it without mne being involved.
This is silly.
I did not request to have Parental control applied.I therefore do not wish to have to pay to have it removed.,
This is a confounded nuisance.
To have something that I did not ask and have all this agro to have it removed is disgraceful.
Please remove parental Controlat once.
I do not wish to pay service.
thank you reply.
Justanswer service is a paid service.
Let me know if you wish to get the problem fixed we provide a satisfaction guarantee.
Please fix this-I have already paid
I still cannot view this video.
Please remove parental con troll as soon as possible.
Please tell me the time you will be online so that i can get this fixed
What I do not understand is why Parental Control wAS INSTALLED ANY HOW .I DID NOT REQUEST IT TO BE DONE.
I DO NOT SEE HOW I CAN POSSIBLY BE EXPECTED TO PAY TO BE REMOVED WHEN I DID NOT REQUEST IT TO BE FITTED.
parental control is basically a setting that might have got changed by clicking on any option in your browser settings
i will be online on 30th jan of the day, if you could let me know what time you will be online i will fix the setting via remote access
Thank you .I am online now
nowlet me know since when this parental control problem start
possibly 5 days ago
and do you have windows xp, vista windows 7 or 8 on your computer
i will remote access and fix this
i will give you the link
in page that opens click on i gree
then download and install the elsinore screen connect
once installed i will be able to remote connect
I have no idea how to do this .
ok let me give you another tool
please open the website www.teamviewer.com
once that website is open, click on start full version
download and run the file
let me know once done
were you able to install it
please let me know the id and password ***** left side of teamviewer window so that i can remote connect
My name is ***** ***** I work at a Computer Assistance in Oxford. The URL of the blocked you tube video is: https://www.youtube.com/watch?v=1MGF3bXk35g&sns=em
its a problem with the browsersetting
are you watching this video in internet explorer or google chrome or mozilla firefox
Keiran are you the original customer or someone else assisting them with this
We are able to access this video in shop with no problems . When Phyllida tries to view the video at home she is unable to. It comes up as a block website; this is youtube. All that happens at Phyllida gets a message "unable to access this page" this is the only page that this happens to (as far as she is aware, and it only happens on her home network.
its a problem on her computer
i can remote access and fix this right away
she had agreed access but somehow was unable to install the remote tool
let me give you the steps, try them
if you are unbale to follow i will remote access
1. Go to the Control Panel from the Windows Start menu.2. Click User Accounts.3. Click Parental Controls.4. Click on your account photo.5. Choose Parental control off
once done try playing the video
the problem is not with the browser settings as she only uses internet explorer and we have no problem watching the video in internet exploer in the shop. I am not the original customer, she is sitting next to me. Parental Control is not turned on. We have no problems watching the video from our internet connection, she has at home. It has nothing to do with parental control, because it is and was not turned on.
ok so basically what you are trying to say is that when you use your internet connection on her pc, the video plays fine . whne you use her internet connection on herpc, the video is blocked
or is it that video plays fine at your shop but not at her home
which is the case...first one or second one
the video plays fine on her pc in the shop on our internet connection. but she is unable to play it at home on the same laptop using the same browser
so its basically an internet connection setting
has she recently switched internet service providers
I was informed that this was Talk Talk; her ISP, as you are not then I cannot see how you can help any further.
ok we can restore the computer 5 days ago when she was able to view the video
any neywork connection setting causing this might get reversed
do we have xp, vista windows 7 or 8 on this computer
I am also able to do that job, she has never been able to view the you tube video at home, I need to talk to Talk Talk about this the customer as she was under the mistaken impression that that is who she was talking to.
well incase you wish to approach Talk Talk on this you may please go ahead
i would like to clarify that Just answer is a 3rd party service provider who provide assistance questions worldwide
do feel free to ask in case you need any help
thanks just answer
I understand that and now the customer does. we at computer assistance provide a comparable service in the south east of the UK.
ok. thanks again cooperation