I believe that I am using Google Chrome but I'm not sure what Windows operating system I am using. My PC is a few years old if that helps. I must admit that I am not a wiz at the tech stuff. I just use them and have the up most respect who knows how this stuff runs!
Does this help?
OOOPS found it, Windows 7
Thank you back with that information. I was asking you question so that I will fully understand your actual scenario. Thank you very much. Since you "attempted" to change the password, but then when you signed in using the new password ***** assigned, the password ***** rejected,
I believe you were a victim of phishing. It means that, you got a phishing or copycat email "imitating" Microsoft, but when you entered your information there, the info was sent to a hacker and not actually to Microsoft. That is how phishing works and it is rampant today unfortunately.
Have you tried to login to the account using the OLD password? Please give it a try.
Also, can I remotely access your computer so that I can perform a security check against possible hacker attacks while you watch? I can also help you directly recover your hacked account.
Remote access is an optional additional service offer with a minimal one-time fee ($10.99) regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.
Please let me know if you want this remote option.
I accept $10.99 additional charge to be able to sort this all out. Thanks Jess.
I know that this is a little bit too much information but the info which is so important to me is all to do with my late husbands medical case. Plus there are emails from him to me. He died six months ago and this is all very upsetting and couldn't come at a worse time.
Let me know what I need to do?
Jess, ID 466 874 465 Password *****