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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 32074
Experience:  Over 15 years of consulting to the IT industry
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Why are my passwords not being accepted after having reset

Resolved Question:

Why are my passwords not being accepted after having reset and gettingnew ones but they are still not being accepted it has beengoing on for some time and I am weary of it as I understood that you were only supposed to need one for everything but nowI am getting asked for one for i tunes for icloud for games for emails etc why?
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you tell me please for which service your have the password ***** for?
Thank you
Customer: replied 1 year ago.
It is my password ***** all my services with Apple as I understood you only need 1but I have had to change it so many times now I am confused as I get asked for one virtually anything I want to do on my iPhone ipad etc I don't know which one they want anymore as they don't accept even ones I have done trough reset and they verify but when I try they are still unacceptable I don't know what to do can you help?
Expert:  Richard replied 1 year ago.
Thank you Joyce
You do only need one user account and password ***** Apple.
If you click on my link below and attempt to sign in there with your Apple ID, what exactly happens?
www.icloud.com
Let me know please
Customer: replied 1 year ago.

I did as you asked but it said my icloud has been locked for security reasons and I need to reset it, but when I do it doesnt work the trouble is I have been told it was incorrect (my passwords) so many timesd and I have had to reset them then they don't work and on other programmes

I am wondering if there is something wrong with my computer. Any ideas

please?

***** *****

Expert:  Richard replied 1 year ago.
It may be your computer Joyce, we need to first though eliminate all other causes for this.
I want you to attempt to reset your password ***** by using my link below.
Click me to view
Once you have reset the password, use this new password ***** sign in.
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and fix the issue if possible.
Remote support can save a lot of time if you are not comfortable performing repairs yourself.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps for repair.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Let me know the results please
Thanks,
Richard
Customer: replied 1 year ago.

I am sorry but I did as you asked but nothing has happened.

Expert:  Richard replied 1 year ago.
I saw you gave me a bad rating complaint Joyce? Why is this? Especially as we are not yet finished.
If you did what I asked, the password ***** have been reset and you could then access your accounts, so it appears you did not.
What exactly did you just do? and where did you get stuck?
Customer: replied 1 year ago.

I did as you asked then went to aplly and put in my original password ***** I

used at the beginning andit worked ok but nothing happened and I couldnt get back to your page except for doing the grading thing which was unfair but I didnt know how to get back otherwise. I cannot afford to pay anymore money and I amworried about getting in any more involved because of that.

I notice my space bar sticks but not always do I notice when as it is notall the time and when I am typing it does feel as thoughit is okay as you can see it isdoing it now, could that haave anything to do with it when I am putting passwords in.

Expert:  Richard replied 1 year ago.
Thank you
The spacebar could very well be causing the problem Joyce as it may add a character.
But it was not clear, have you now got the password *****?
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 32074
Experience: Over 15 years of consulting to the IT industry
Richard and 2 other Computer Specialists are ready to help you

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