How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask S H E F I N Your Own Question

S H E F I N
S H E F I N, Computer Support Specialist
Category: Computer
Satisfied Customers: 4931
Experience:  Working as Tech support specialist with a world famous computer manufacturer
15907069
Type Your Computer Question Here...
S H E F I N is online now

I am unable to turn on my video

Customer Question

hi I am unable to turn on my video , can you help me please pat
Submitted: 1 year ago.
Category: Computer
Expert:  p0llinate replied 1 year ago.
Nathan :

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Hi Pat, sorry to hear you're having trouble. Can you tell me the make/model of the tv, what device you're trying to use (cable box, dvd player, etc), and what you've done so far?

Expert:  p0llinate replied 1 year ago.
Our chat has ended, but you can still continue to ask me questions here until you are satisfied with your answer. Come back to this page to view our conversation and any other new information.

What happens now?

If you haven’t already done so, please rate your answer above. Or, you can reply to me using the box below.
Customer: replied 1 year ago.

Hi I have been having trouble on making connect to my skype video pat

Expert:  p0llinate replied 1 year ago.
Pat is this on a tv, or on your computer?
Your question was posted to the tv repair category here, so we're a bit confused as to what you needed help with.
Customer: replied 1 year ago.

it is on my pc

Expert:  p0llinate replied 1 year ago.
Okay you're in the wrong place here then. I'll have this transferred over to the computer support section of the site. You don't need to do anything, just wait for one of the computer techs to reply to you.
Expert:  S H E F I N replied 1 year ago.
Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

May I know the operating system you are using? Is it Windows 7?

Can I access your computer remotely and help you resolve the issue while you watch?

Thank you.
S H E F I N
Customer: replied 1 year ago.

hi shefin thank you for contacting me I have been able to resolve the issue .and make sure that no money has been transferred from my account thanks again pat

Expert:  S H E F I N replied 1 year ago.
Hi,

I am glad to here that the issue has been resolved.

If you have charged anything, please contact our customer support to get a refund.

Thank you.
S H E F I N
Customer: replied 1 year ago.

you were unable to help found other ways ,rewuire my refund thank you pat

Expert:  S H E F I N replied 1 year ago.
Hi,

Please contact our customer support to get a refund. You can contact them from the link below.
http://ww2.justanswer.co.uk/en-gb/help

Thank you.
S H E F I N

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Kamil Anwar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    143
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
< Last | Next >
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERf8udkdxk/2013-8-3_15150_323738101505074393259301621172992o.64x64.jpg Kamil Anwar's Avatar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    143
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
  • http://ww2.justanswer.com/uploads/WI/Windowspcfix/2013-8-19_153826_ja12.64x64.jpg James K.'s Avatar

    James K.

    Consultant

    Satisfied Customers:

    93
    Technical Director of IT Company
  • http://ww2.justanswer.com/uploads/JO/JonTech/2011-10-25_111835_A2c.64x64.jpg Jon-Tech's Avatar

    Jon-Tech

    IS Manager

    Satisfied Customers:

    61
    20 yrs: Computers, Networking
  • http://ww2.justanswer.com/uploads/MI/mikew4950/2011-12-26_1606_mikephoto2s.64x64.jpg MikeW's Avatar

    MikeW

    Computer Engineer

    Satisfied Customers:

    49
    32+ years Computer and Networking Experience
  • http://ww2.justanswer.com/uploads/JA/jamieratliff/2012-2-8_194551_jamie.64x64.jpg jamieratliff's Avatar

    jamieratliff

    Information Systems Manager

    Satisfied Customers:

    21
    Jamie has worked in the Information Technology field for over a decade.
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERleg4q7o8/2012-3-6_203036_meja.64x64.png TheDoctor's Avatar

    TheDoctor

    Software Engineer

    Satisfied Customers:

    16
    Experienced Software Engineer
  • http://ww2.justanswer.com/uploads/FI/FisherEngineering/2012-1-18_194422_Fisher375Headshotcompressed239K.64x64.jpg Bill Fisher's Avatar

    Bill Fisher

    Computer Engineer

    Satisfied Customers:

    1
    Computer system design, networks, integration, general support.
 
 
 

Related Computer Questions