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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 35767
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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when I try to activate Internet Explorer I am re-directed to

Resolved Question:

when I try to activate Internet Explorer I am re-directed to http://startiminent.com/startweb/1033/homepage McAffee gives warning that this is a Dangerous site and asks why were you directed to this site !
Can you help please ?
Jim Lomas
Submitted: 1 year ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 year ago.
! Thank you question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Can we do a remote support session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you
Customer: replied 1 year ago.

Yes ok

Expert:  Viet - Computer Tech replied 1 year ago.
Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me:

http://www.justanswer.com/remotedesktop/join.aspx?Session=59d8a9f2-7723-4548-a6e3-61c1f7a0ca26

Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 35767
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Viet - Computer Tech and 2 other Computer Specialists are ready to help you
Expert:  Viet - Computer Tech replied 1 year ago.

Working on issue, thanks.

Expert:  Viet - Computer Tech replied 1 year ago.
I have resolved the issue via remote support. If you need help with anything else, please come back any time. Thank you very much.
Customer: replied 1 year ago.

Why is my "History" still accumulating since you removed it, and I haven't used the internet since ?

Expert:  Viet - Computer Tech replied 1 year ago.
I'm sorry, that is strange. Do you recognize any of those website history?

I recommend to use a better Internet browser program called Firefox:

http://www.firefox.com/

Thank you.
Customer: replied 1 year ago.

I do not recognise any of the history at all !

Expert:  Viet - Computer Tech replied 1 year ago.

Can you click on a couple and check? Did you see any history you did not recognize previously before this issue occurred today? Thank you.

Customer: replied 1 year ago.

Yes, that is the starting point and I thought they were all coming via Internet Explorer, which I don't use. I use Aol.

Can you help - I don't know who or what is accessing my computer that is why I thought imminent was a virus !

Thanks time

Customer: replied 1 year ago.

I would like to know how to prevent my computer from showing site history I have not visited, does someone have access to my computer ? If you cannot help then please advise.

Thankyou

Expert:  Viet - Computer Tech replied 1 year ago.

That's strange. Please download and install the Malwarebytes program, and scan your computer, then quarantine all if it detects anything:

https://www.malwarebytes.org/mwb-download/

; just use only free feature
, then restart the computer
, then go to Control Panel -> Network and Internet -> Internet Options, then click on Delete, then check all boxes, then click on Delete and confirm.

Please let me know if there is still any issue. Thank you.

Expert:  Viet - Computer Tech replied 1 year ago.
Actually, please try this first:

  1. Swipe in from the right edge of the screen, and then tap Search.
    (If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click search.)

  2. Enter Control Panel in the search box, and tap or click Control Panel.

  3. Enter Recovery in the Control Panel search box, and then tap or click Recovery.

  4. Tap or click Open System Restore, and then follow the instructions, restore the computer to any date before this issue has occurred, check.

Please let me know if there is still any issue. Thank you.

Customer: replied 1 year ago.

I actually tried a "restore" two days ago but still have the same problem. I have a malware called "hitman" which I use. Would you still advise your option. Hitman showed 40 cookies related to internet explorer but deleting them doesn't work either !

Expert:  Viet - Computer Tech replied 1 year ago.

Yes, please try my MalwareBytes program. Also, if needed, try the free CCleaner:

https://www.piriform.com/ccleaner/download

By the way, you do not get this any more right: http://startiminent.com/startweb/1033/homepage McAffee gives warning that this is a Dangerous site?

Please let me know if there is still any issue. Thank you.

Customer: replied 1 year ago.

Viet, - I don't get the "start imminent" anymore , thanks.

After installing and running Malwarebytes, there were 140 items put into quarantine ! The site also advised on numerous occasions that it had blocked - Trojan. Fake MS.ED. I ran the CClean program as advised and everything would appear to be working normally.

Thankyou once again and kind regards,

Jim Lomas

Expert:  Viet - Computer Tech replied 1 year ago.
You're welcome. Great. If you need help with anything else, please come back any time. Thank you very much patience.

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