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My my name is ***** ***** i will be assisting you today.
what is the operating system you have on the computer.
please confirm that when you print test page does that come out blank as well
I have a Mac lion OS but that it not the problem, the problem is with the Brother MFC printer
yes i understand
Brother MFC J5910dw does not print at all. The printer goes through all the motions but the paper comes out clear of any print whatsover. I cleaned it twice. The test print is the same as if I send it via computer
have you tried running a head cleaning of the printhead
there is an option on the printer menu
I have cleaned twice
have you done a manual cleaning or automated cleaning
i cleaned it through the options screen on the front of the machine
how old is the printer
ok...please give me a moment here..let me check if manual cleaning is possible
please remove the ink cartridges
now shake the cartridges a bit so that little ink comes oput
wipe off excess ink with cotton swab and alcohol
also clean nozzles of cartridge ensuring they are not clogged
reinsert ink and then try a print
let me know the status
Tried that. Ran test print Same result. Besides, the likelihood that all the colours are blocked is very low. There is no print whatsoever.
ok and when you run a head cleaning, at that time does it print a nozzle check sheet with blocks of color
or even that is blank
how often is the printer used
rarely or regularly
at least every 2 days
the problem is not with ink getting low but the head being clogged from inside
the printhead is that part that transfers the ink from cartridge to paper
printheads get clogged internally causing such an issue
All the inks are medium to full, the black is new. What can I do about the print head?
usually the printhead needs to be replaced ..however there are head cleaning kits available that can unclog printheads from inside
i will share the link from ebay or amazon from where you can get these kits
these are available locally at printer repair shops as well
give me a moment'
its worth a try to use these kits before going in the printhead
if it fails to make a change then the printhead would need to be replaced
Still don't see how it could be all colours but it may be worth trying.
How much are printheads?
let me check
here is one i found on ebay
just idea about the price
this one's used though
Just stepping out to take my daughter to the station. I'll be back in 10
sure...i am almost complete with my answer to this question as such
the problem lies with the printhead..you can try a head cleaning kit first but if that fails then the printhead would need to be replaced
let me know if you have any questions
i hope you understand that in case of a hardware fault\jams on printer i can try reset steps and cleaning procedures but cannot make a bad part work again
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thanks just answer