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Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5569
Experience:  B.Sc. Computer Science with Honors
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Brother MFC J5910dw does not print at all. The printer goes

Resolved Question:

Brother MFC J5910dw does not print at all. The printer goes through all the motions but the paper comes out clear of any print whatsover. I cleaned it twice. The test print is the same as if I send it via computer
Submitted: 2 years ago.
Category: Computer
Expert:  Michelle replied 2 years ago.
Michelle :

My my name is ***** ***** i will be assisting you today.

Michelle :

what is the operating system you have on the computer.

Michelle :

please confirm that when you print test page does that come out blank as well

Customer:

I have a Mac lion OS but that it not the problem, the problem is with the Brother MFC printer

Michelle :

yes i understand

Customer:

Brother MFC J5910dw does not print at all. The printer goes through all the motions but the paper comes out clear of any print whatsover. I cleaned it twice. The test print is the same as if I send it via computer

Michelle :

got it

Michelle :

have you tried running a head cleaning of the printhead

Customer:

Twice

Michelle :

there is an option on the printer menu

Customer:

I have cleaned twice

Michelle :

have you done a manual cleaning or automated cleaning

Customer:

i cleaned it through the options screen on the front of the machine

Michelle :

how old is the printer

Customer:

2 years

Michelle :

ok...please give me a moment here..let me check if manual cleaning is possible

Customer:

Yes, please

Michelle :

thanks patience

Michelle :

please remove the ink cartridges

Michelle :

now shake the cartridges a bit so that little ink comes oput

Michelle :

wipe off excess ink with cotton swab and alcohol

Michelle :

also clean nozzles of cartridge ensuring they are not clogged

Michelle :

reinsert ink and then try a print

Michelle :

let me know the status

Customer:

will do

Michelle :

thanks

Customer:

Tried that. Ran test print Same result. Besides, the likelihood that all the colours are blocked is very low. There is no print whatsoever.

Michelle :

ok and when you run a head cleaning, at that time does it print a nozzle check sheet with blocks of color

Michelle :

or even that is blank

Customer:

Completely blank

Michelle :

got it

Michelle :

how often is the printer used

Michelle :

rarely or regularly

Customer:

at least every 2 days

Michelle :

ok..

Michelle :

the problem is not with ink getting low but the head being clogged from inside

Michelle :

the printhead is that part that transfers the ink from cartridge to paper

Michelle :

printheads get clogged internally causing such an issue

Customer:

All the inks are medium to full, the black is new. What can I do about the print head?

Michelle :

usually the printhead needs to be replaced ..however there are head cleaning kits available that can unclog printheads from inside

Michelle :

i will share the link from ebay or amazon from where you can get these kits

Michelle :

these are available locally at printer repair shops as well

Michelle :

give me a moment'

Michelle :

its worth a try to use these kits before going in the printhead

Michelle :

if it fails to make a change then the printhead would need to be replaced

Customer:

Still don't see how it could be all colours but it may be worth trying.

Customer:

How much are printheads?

Michelle :

let me check

Michelle :

here is one i found on ebay

Michelle :

just idea about the price

Michelle :

this one's used though

Customer:

Just stepping out to take my daughter to the station. I'll be back in 10

Michelle :

sure...i am almost complete with my answer to this question as such

Michelle :

the problem lies with the printhead..you can try a head cleaning kit first but if that fails then the printhead would need to be replaced

Michelle :

let me know if you have any questions

Michelle :

i hope you understand that in case of a hardware fault\jams on printer i can try reset steps and cleaning procedures but cannot make a bad part work again

Michelle :

please click on a smiley face below if your question has been answered to complete the rating

Michelle :

thanks just answer

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