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Ask Michelle Your Own Question

Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 4687
Experience:  B.Sc. Computer Science with Honors
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When I click on shop at kindle I just get a blank page?

Customer Question

When I click on shop at kindle I just get a blank page?
Submitted: 1 year ago.
Category: Computer
Expert:  Michelle replied 1 year ago.
Michelle :

my name is ***** ***** I will be the expert working with you today to help resolve your problem.

Michelle :

push and hold down the power button seconds and let the kindle shut down.

Michelle :

wait seconds and turn on the power of the kindle.

Michelle :

try to go to the kindle shop link and let me know if it works fine or not.

JACUSTOMER-c70kz772- :

No, I still have a blank page

Michelle :

can you open other weblink fine

JACUSTOMER-c70kz772- :

Sorry, I don't know what you mean

Michelle :

you are getting a blank page on clicking on which icon

JACUSTOMER-c70kz772- :

Shop in kindle store

JACUSTOMER-c70kz772- :

on my kindle

Michelle :

are you able to open books fine?

JACUSTOMER-c70kz772- :

Books I already have yes but am unable to buy any new ones

Michelle :

you buying books from Amazon UK? or from Amazon USA?

JACUSTOMER-c70kz772- :

amazon uk

Michelle :

one last question

Michelle :

was there any auto or manual update done recently on the kindle or the computer.

JACUSTOMER-c70kz772- :

No

Michelle :

Please check if other options and icons are working and responding to your selection of choice

Michelle :

if not and you are facing the same problem with other icons then you will have to do a factory reset.

Michelle :

1. from Kindle home, select menu, then settings
2. from settings page select menu, then "Reset to Factory Defaults"
3. You will then have to set up wireless and register the device again

JACUSTOMER-c70kz772- :

others seem to be okay, if I reset how do I re-register?

Michelle :

To deregister Touch, from Home, tap Menu -> Settings -> Registration -> Deregister. Then register it again using your account information. Instructions are here -http://www.amazon.com/gp/help/customer/display.html/ref=hp_k5land_reg?nodeId=200729870#registering.

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