my name is ***** ***** I will be the expert working with you today to help resolve your problem.
push and hold down the power button seconds and let the kindle shut down.
wait seconds and turn on the power of the kindle.
try to go to the kindle shop link and let me know if it works fine or not.
No, I still have a blank page
can you open other weblink fine
Sorry, I don't know what you mean
you are getting a blank page on clicking on which icon
Shop in kindle store
on my kindle
are you able to open books fine?
Books I already have yes but am unable to buy any new ones
you buying books from Amazon UK? or from Amazon USA?
one last question
was there any auto or manual update done recently on the kindle or the computer.
Please check if other options and icons are working and responding to your selection of choice
if not and you are facing the same problem with other icons then you will have to do a factory reset.
1. from Kindle home, select menu, then settings2. from settings page select menu, then "Reset to Factory Defaults"3. You will then have to set up wireless and register the device again
others seem to be okay, if I reset how do I re-register?
To deregister Touch, from Home, tap Menu -> Settings -> Registration -> Deregister. Then register it again using your account information. Instructions are here -http://www.amazon.com/gp/help/customer/display.html/ref=hp_k5land_reg?nodeId=200729870#registering.