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Richard, it is asking unknown pin number.
it says that it needs an internet connection to do that. I haven't got a connection
I click on go to settings but it says that I need the internet connection.
I tried that yesterday before the pin number lock came on. Now I can't access anything until I enter the pin code.
I do not have a BT hub I have a Postoffice hub. I cannot enter the wireless key. I've tried. I cannot get to the page that shows internet server connection.
The request pin shows a numerical keypad. The number on the hub has numbers and letters on it.
All what you have asked me to do I had tried yesterday before the number lock came on. I said at the start that my daughter did not want to lose all her games, by resetting that would happen. I could have reset it myself yesterday but thought there must have been a solution without resorting to the reset. It seems not. Your advice, although well meant, has been of no use to me. I trust that money (£28.00) placed on my credit card will not be put through. Thank you to help.
Richard, resetting is not half way through to a solution. It is the last resort. I did not need an expert to me that this is the way to resolve the problem.