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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 36526
Experience:  Over 15 years of consulting to the IT industry
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my windows phone does not snyc with computer comes up with

Customer Question

my windows phone does not snyc with computer comes up with error code 300c
Submitted: 2 years ago.
Category: Computer
Expert:  Richard replied 2 years ago.
Thank you question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you tell me the make and model of your windows phone please?
Thank you
Customer: replied 2 years ago.

nokia lumia800

Expert:  Richard replied 2 years ago.
Thanks John
press your 'Windows' button,
right click computer and click 'Manage',
once this opens up on the left click on 'Device manager'.
You should see the problematic device with a yellow exclamation mark on it listed under 'Portable Devices'.
Right click to 'Uninstall Driver'.
Now lets click on 'Action' at the top of the Device manager screen, then click 'Scan changes'.
After a few seconds it will detect the device, once this is done right click the device and select 'Update Driver Software...',
Next select 'Browse my computer software',
in this window click on 'Browse..' off to the right then navigate to the following,
C:/ Windows/ inf, then click 'Open'.
Press Next and the drivers will update.
Then try to sync it again
Let me know the results please
Customer: replied 2 years ago.

cant find the problematic device

Expert:  Richard replied 2 years ago.
ok, this will be the issue.
When did it last synch John?
I can also do these steps , and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) . Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Richard and other Computer Specialists are ready to help you
Customer: replied 2 years ago.

oct last year, and yes i give you permission services

Expert:  Richard replied 2 years ago.
Can you please click on my link below.
http://tinyurl.com/9439e
This will download a program to your computer.
Run this program by double clicking it.
You will then see a ID and Password.
Please send that to me in your next message.
Do not close the program, please leave it open.
Make sure to seperate the code numbers with a space eg: 1 2 3 4 5 6 7 8 9
Thank you

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