How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Randy Computer Tech Your Own Question

Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 9252
Experience:  Computer specialist
62741268
Type Your Computer Question Here...
Randy Computer Tech is online now
Computer

I cannot register my mums Kindle Fire HD7 - she has an amazon

I cannot register my mums... Show More
I cannot register my mums Kindle Fire HD7 - she has an amazon account and I can see her profile on my PC but on trying to register it says that the information does not match - prior to this I was getting a network error yet I have an excellent wireless connection.
Submitted: 1 year ago.
Category: Computer
Show Less
Ask Your Own Computer Question
Randy Computer Tech, Computer Support Specialist
Satisfied Customers: 9252
Experience: Computer specialist
replied 1 year ago.
,
My name is***** will assist you.
I am sorry to hear that you are having this issue.

Please try this on your Kindle>press and hold the power button seconds and then release. After the device has completely turned off, press the power button to restart your Kindle> then try and connect again.

  • To connect to Wi-Fi follow these steps:
  • Tap the Quick Settings icon
  • Select Wi-Fi.
  • Ensure Wireless Networking switch is in the on position.
  • Your home network should appear in the list.
  • Tap the name of your network. A lock symbol will appear next to your network if it requires a password.
  • Enter the characters of the password ***** the onscreen keyboard. BE SURE TO ENTER THE CHARACTERS EXACTLY, AS THEY ARE CASE SENSITIVE, UPPER CASE AND LOWERCASE(CAPS AND non caps)
  • If you need help locating your password ***** me know.
  • Then Tap Connect.
  • Then try registering the Kindle again and let me know please.
  • .

    .

    .

    .

    .

    .

    *Please let me know if this does not work or if you need any other assistance and we will continue working on your issue.
    *Please take a moment to rate my service positively.
    *Thank you very much!
    .
    .
    .
Customer reply replied 1 year ago.

No still says that the info is wrong yet I have logged out and back in using the same info to her account on my laptop

Randy Computer Tech, Computer Support Specialist replied 1 year ago.
okay, try this next please> On your kindle, go to Home>Menu>Settings>Menu>Reset to Factory Defaults. Then try again please.
Customer reply replied 1 year ago.

Ok I have done that and it is resetting now - will let you know asap if its worked

Randy Computer Tech, Computer Support Specialist replied 1 year ago.
okay, sounds good.
Let me knw if you need anything.
Customer reply replied 1 year ago.

Its not worked¬¬ aghhhhhh I can actually log into amazon online with the same details - what now?

Randy Computer Tech, Computer Support Specialist replied 1 year ago.
okay, see you can register the kindle online via your amazon account on the computer.

To do so, click here: Manage Your Kindle



Randy Computer Tech, Computer Support Specialist replied 1 year ago.

Sign in to your account if prompted, then on the left side of the page, click on the Register a Kindle link.l

p0llinate :

It will ask you to name the kindle and then you'll need to enter the serial number of the kindle.

You can find the serial number from the kindle menu. Go to settings, then Device Info, and you'll see the serial number listed.

Once you register it online, after connecting kindle to wifi, go to settings then Sync and it will complete the registration on it's own.



Customer reply replied 1 year ago.

I am sorry but there is no option that says 'register a kindle' or a link

Randy Computer Tech, Computer Support Specialist replied 1 year ago.
okay, is the kindle connected to wifi?
Customer reply replied 1 year ago.

Yes and I can surf the net - I am actually logged into the amazon account on it! Just cannot get it registered

Randy Computer Tech, Computer Support Specialist replied 1 year ago.
okay, From your Kindle:
  1. From Home, tap the Menu icon, and then tap Settings.
  2. Tap Registration.
  3. What is listed here. or what happens when you enter the email?
Customer reply replied 1 year ago.

Ok I am not sure what you mean by 'menu'

I can get to the home

Swipe down from the top to settings

Selecting my account - to register Fire

When I put in all the info I get the following -

Registration error - the information you have entered does not match an amazon account. Please try again visit www.amazon.com/devicesupport

Which I have done - many times

I see no place online to 'register' the device as you mentioned earlier - just goes round and round in a loop to manage devices and then says I have nothing registered - which I know - it would make sense to have a 'register' button there wouldn't it?

Randy Computer Tech, Computer Support Specialist replied 1 year ago.
okay, there must be a problem within the kindle network. call this number and verify your account info please>1(###) ###-####

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Kamil Anwar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    143
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
< Last | Next >
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERf8udkdxk/2013-8-3_15150_323738101505074393259301621172992o.64x64.jpg Kamil Anwar's Avatar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    143
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
  • http://ww2.justanswer.com/uploads/WI/Windowspcfix/2013-8-19_153826_ja12.64x64.jpg James K.'s Avatar

    James K.

    Consultant

    Satisfied Customers:

    93
    Technical Director of IT Company
  • http://ww2.justanswer.com/uploads/JO/JonTech/2011-10-25_111835_A2c.64x64.jpg Jon-Tech's Avatar

    Jon-Tech

    IS Manager

    Satisfied Customers:

    61
    20 yrs: Computers, Networking
  • http://ww2.justanswer.com/uploads/MI/mikew4950/2011-12-26_1606_mikephoto2s.64x64.jpg MikeW's Avatar

    MikeW

    Computer Engineer

    Satisfied Customers:

    49
    32+ years Computer and Networking Experience
  • http://ww2.justanswer.com/uploads/JA/jamieratliff/2012-2-8_194551_jamie.64x64.jpg jamieratliff's Avatar

    jamieratliff

    Information Systems Manager

    Satisfied Customers:

    21
    Jamie has worked in the Information Technology field for over a decade.
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERleg4q7o8/2012-3-6_203036_meja.64x64.png TheDoctor's Avatar

    TheDoctor

    Software Engineer

    Satisfied Customers:

    16
    Experienced Software Engineer
  • http://ww2.justanswer.com/uploads/FI/FisherEngineering/2012-1-18_194422_Fisher375Headshotcompressed239K.64x64.jpg Bill Fisher's Avatar

    Bill Fisher

    Computer Engineer

    Satisfied Customers:

    1
    Computer system design, networks, integration, general support.
 
 
 

Related Computer Questions