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James K.
James K., Consultant
Category: Computer
Satisfied Customers: 6598
Experience:  Technical Director of IT Company
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PC not starting up normally, and done an F9 diagnostics which

Customer Question

PC not starting up normally, and done an F9 diagnostics which failed, giving error code B104HD-8.
Suspect hard drive failed.
Submitted: 2 years ago.
Category: Computer
Expert:  James K. replied 2 years ago.
Hello

My name is James

Welcome to Just Answer

BIOHD-8 normally indicates your hard drive has failed or is about to fail.

What you need to do is remove the hard and install it in another computer or connect it to another computer using a Caddy these are really cheap to backup your files and data.

Replace the drive with another one of the same type which is a 2.5 sata drive

These are quite cheap now , install Windows and copy your data back

Cheers James

let me know any issues

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James K. and 3 other Computer Specialists are ready to help you
Customer: replied 2 years ago.

Hi James

Perhaps I should have let you know which model PC I have, or you should have asked me first.

I bought a 2.5 sata drive as you said, only to find out I needed a 3.5 drive for this PC.

Not best pleased.

Dennis

Expert:  James K. replied 2 years ago.
Dennis

Id return the adapter for 3.5 one

aslo have y ou installed the new drive yet ?