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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 36572
Experience:  Over 15 years of consulting to the IT industry
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Iam not being able to proceed with activating my prduct

Resolved Question:

Iam not being able to proceed with activating my prduct
Submitted: 2 years ago.
Category: Computer
Expert:  Richard replied 2 years ago.
Thank you question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you tell me the product you are trying to activate?
Thank you
Customer: replied 2 years ago.

software RegCure Pro andXoftSpy Anti virus Pro

Expert:  Richard replied 2 years ago.
Thanks Ronald
What is the error you get when it fails to Activate?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and fix the issue if possible.
Remote support can save a lot of time if you are not comfortable performing repairs yourself.
I will send an offer through support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps .
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Thanks,
Richard
Customer: replied 2 years ago.

I would prefer you act on remote

Expert:  Richard replied 2 years ago.
No problem Ronald.
I have made the offer , please accept it and I can do all this remotly.
Richard and other Computer Specialists are ready to help you
Customer: replied 2 years ago.

I need you to fix my installation by reote

Expert:  Richard replied 2 years ago.
Thank you
Can you please go to www.teamviewer.com
Click on Download in the top right.
Go down to "TeamViewer Quicksupport"
Click on Download and download and run the program.
It will give you an ID and a Password.
Please give me the ID (leave a space between each character eg: 1 2 3 4 5 6 7 8 9) and the password ***** your next message to me here.
Do not close the program, but leave it open.
I can then connect to your computer.
Thank you
Customer: replied 2 years ago.

Ihave tried to get an ID No without any success at all following your instructions

Expert:  Richard replied 2 years ago.
When you run the program Ronald, it shows you the ID to use.
What step did you get to in my instructions?
Customer: replied 2 years ago.

down to quick Support down load

Expert:  Richard replied 2 years ago.
good, now download the program and then run it please
Customer: replied 2 years ago.

No matter what I try I cannot get an ID

Expert:  Richard replied 2 years ago.
On which step do you get stuck on Ronald?
There is a problem on your computer as I have been doing this all day with no issues.
But I need to know exactly where you get stuck please
Customer: replied 2 years ago.

I get to down load and run prog it does not give me ID I ALSO GET LATER TEAM TEAM VIEWER ALRAEDY RUNNING LATER

Expert:  Richard replied 2 years ago.
it says that as your already running it Ronald.
Restart the computer to close it, then try again please.
Customer: replied 2 years ago.

It stii keeps coming up the same wording

Expert:  Richard replied 2 years ago.
That is because you have it running Ronald, so check the programs you have open.
Customer: replied 2 years ago.

I willcontact you tomorrow as I have to go out now

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