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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 40105
Experience:  Over 15 years of consulting to the IT industry
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I am unable to use the kindle, it doesn't appear to be holding

Resolved Question:

I am unable to use the kindle, it doesn't appear to be holding its charge'
Submitted: 2 years ago.
Category: Computer
Expert:  Richard replied 2 years ago.
Thank you question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
This is usually an issue with the Firmware, so I would first like you to do this please.
Remove the charger from the Kindle and hold the power button to off seconds.
Release, then connect the charger and try to turn on the Kindle.
Let me know the results please
Thank you
Richard and other Computer Specialists are ready to help you
Customer: replied 2 years ago.

It now appears to be charging, so thank you

Expert:  Richard replied 2 years ago.
your most welcome!
It was the firmware that had an issue, and needed a hard restart. We did this just then. It will now be ok.
If you would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you