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Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 9765
Experience:  Computer specialist
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when we turn the laptop on we type in our unlock code, then

Customer Question

when we turn the laptop on we type in our unlock code, then press select we then get blank screen it them takes the laptop over 1 hour to come on .help
Submitted: 2 years ago.
Category: Computer
Expert:  Randy Computer Tech replied 2 years ago.
,
My name is***** will assist you.
I am sorry to hear that you are having this issue.
Please use the following steps and let me know if the symptoms reoccur.
  1. Turn off the computer.
  2. Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.
  3. Unplug the AC adapter from the computer.
  4. Remove the battery from the battery compartment.
  5. Press and hold down the Power button 45 seconds to drain any residual electrical charge from the capacitors that protect the memory.
  6. Insert the battery and plug the AC adapter back into the notebook computer, but do not connect any of the peripheral devices.
  7. Press the Power button to turn on the computer.
  8. If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.

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