my name is***** will be assisting you today. I am sorry to hear that you are having trouble with your PC. I will try my best to help you
Thank Sir the chat.please provide the following details so that I can help you betterWhich is the make and model of the PC?
When you play audio files in windows media play does the sound works?Which is the web browser you are using is it Internet explorer, Mozilla Firefox, Chrome or any other?
it is intel twin core built privatley
Is it using on-board sound or did you add a sound card ?
soud is deadin allfoems
OK so its using the on board sound,do you know the model of the motherboard in the system or do you have the drivers disc motherboard ?
I am using sound softwear witch I Have reainstalled
sorry I new Iwoul not have all would need to hand
That's OK i believe you re-installed it from the motherboard drivers disc am i correct?
Are you currently chatting to me from the problematic PC?
I did a trouble shoot annpd found it and it realoded ok
May i remote access to your PC and check the issue you are facing directly. You can see what all i am doing in your PC. Let me know so that I can give you the link to do that.
yes you may
One moment Please .do not leaves the PC. I will give you the link to do the remote access.
Please click on this link http://www.justanswer.com/remotedesktop/join.aspx?Session=3125c5c9-8643-43ad-990a-7a3feb245f1f that will open remote desktop session page in that page click on I Agree, then you will get Elisnore Screen Connect Client download and run it. Then it will ask to launch application click on Run to launch application, if it asks Account Control click on Yes that will allow me to connect once I am connected to your PC I will post a message using the remote chat screen. If you have any trouble connecting please let me know.Do not close this main justanswer chat page.
If you are satisfied with my services/answer please rate positively using the options just below this box select the rating and click on submit that will do it
great person a pleasure to work with.
Glad to know that and Glad to work with you too