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how do I contact you regarding your answer after I have tried your method and may need to get back to you.Do I have a reference number or identification for my comeback without having to pay further as it will be regarding the same advice.
As I thought talk talk are not helpful.I spoke to a so called technician who immediately said he would get through to my account and for me to hold on. He came back and said I can't get through to your account at which I mentioned that I had told him I did not have an account.H said I cannot help you without you having an account. He was sorry but that was the best he could do.
as I have difficulty getting my e-mails via talk talk . I have to go through "Internet explorer" and that has been unusable this afternoon so I tried via google chrome and I just get the picture which I have described with my wrong password ***** in place and hence I cannot go further as to change that it tells me to go to my account which I have not got.
@tiscali.co.uk by the way my old laptop I have switched on and I note that my "windows internet explorer" is provided by talk talk . so perhaps if I can get "internet explorer " provided by "ee" or "google this would answer my problem.So the question is how do I go about "internet explorer" being provided by Google chrome.
just an idea from a 75 year old that hates computers
yes I think I would like you to take over.But first how much would it cost?
go ahead I'll pay by paypal again.
Richard.Technician sent me to billing department and a very helpful person is resurrecting my account sending me a bill for January for nil pounds which gives me my account number by which I shall be able to go into the account and change my password. The icing on the cake he has noticed that I had overpaid on my last bill just over £3 and he is sending me a cheque for that. thanks for your help.Ron
Richard, I have had my £3-82 cheque today with my account number. I spent since 1pm to be able to get my e-mails via google without success. My e-mail address is *****@******.*** but to go into my old account with talk talk they wont let me in without using the e-mail address "*****@******.***. O course I go in there and try to change my password ***** the only does it for my talk talk account and not for my e-mail address "*****@******.*** which I want to obtain via google. I can still get my e-mails via "internet explorer" which always comes with talk talk headed page and I them press "mail" and it comes up with the log in page which already states my e-mail address as *****@******.*** and I then enter my old password ***** away we go,
Can you please reassess my difficulty Ron.
I always use google chrome as its faster than internet explorer. On my tool bar across the top it gives me my places I use most. One of them is "talk talk" When I click on this it gives me 5 choices one of which is talk talk mail which I would expect to give me the chance to go into my e-mail account but when the page shows up it already has my e-mail address "*****@******.*** and in the password ***** a row of 9 dots. Well my password ***** this e-maol is only 5 letters and really this is what I want to be able to put my 5 letter password ***** there.but it wont let me alter it.