How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 38459
Experience:  Over 15 years of consulting to the IT industry
32989067
Type Your Computer Question Here...
Richard is online now

I cannot reset my password

Resolved Question:

I cannot reset my password
Submitted: 2 years ago.
Category: Computer
Expert:  Richard replied 2 years ago.
Thank you question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
I just need to check which password ***** are referring to as there are three
Is it the Screen unlock password
Wifi password
Or amazon password?
And which model Kindle is this?
Thank you
Customer: replied 2 years ago.

Wifi password

Amazon kindle 2012 - sorry no more info in booklet

Expert:  Richard replied 2 years ago.
Thank you
We need to get this password ***** use it. Resetting the Kindle wont help as the password ***** ***** your router, but this is no problem,
First, is your windows computer connected to the wireless? And if so, which version of windows is this?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and fix the issue if possible.
Remote support can save a lot of time if you are not comfortable performing repairs yourself.
I will send an offer through support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps .
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Thanks,
Richard
Customer: replied 2 years ago.

Yes connected to router

Windows version 2007

Expert:  Richard replied 2 years ago.
Thank you
We can get the password ***** the computer to use on the Kindle by doing the following
Click Start and type in
wireless networks
press enter
Right click on your wireless network and select Properties
Click on Security
Click in the Box Show Characters and you will see your wireless password *****
Make sure please you are entering it exactly as it is displayed
eg: PASSword ***** ***** to passWORD
Let me know the results please
Richard and other Computer Specialists are ready to help you