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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 36526
Experience:  Over 15 years of consulting to the IT industry
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I have been computer hacked and the know how team at Currys

Customer Question

I have been computer hacked and the know how team at Currys have advised me to change my computer password ***** do I go about this please?
Submitted: 2 years ago.
Category: Computer
Expert:  Richard replied 2 years ago.
Thank you question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you tell me please which version of windows you are running?
Thank you
Customer: replied 2 years ago.

Windows 8.

Expert:  Richard replied 2 years ago.
Thank you
To reset your password, please click on my link below and follow the steps to reset the password
Click me to view
Follow the process and once complete, use this new password ***** now on,
I can also do these steps , and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) . Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Let me know the results please
Thank you
Customer: replied 2 years ago.

Richard, Many thanks. I am 78 years and this is all new to me!!

I am somewhat afraid I am going to mess up with the change process.

Can you do this please? Would there be an additional cost?

Expert:  Richard replied 2 years ago.
No problem and can understand. The additional cost and Ill do all this is 30 pounds.
Respond to it on the right here please if you want me to do this .
Richard and 6 other Computer Specialists are ready to help you
Expert:  Richard replied 2 years ago.
Thank you
Click on this link below and run the program please.
http://www.justanswer.com/remotedesktop/join.aspx?Session=3ea3f3bf-d7c9-4773-81eb-3b406c5afb29
I then connect and do this
Customer: replied 2 years ago.

Richard,

I did go on to www.bt.com/change password ***** have successfully

managed to do it myself. I assume that you will not bill me

possible £30, additional service. A sincere thanks help on

this occasion. Phil.

Expert:  Richard replied 2 years ago.
ok Phil, I was waiting hours so surprised when you did not sign on, but if you wish charge to be removed additional service, please email
***@******.*** and they can do this
Thank you