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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 32233
Experience:  Over 15 years of consulting to the IT industry
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cant access my account

Customer Question

cant access my account
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you tell me please which service this account is for?
And what message you now receive when you fail to access it.
Thank you
Customer: replied 1 year ago.

Try to access my yahoo e-mail will not let me in is this because of hacking re-boot I want the same ID and password

Expert:  Richard replied 1 year ago.
Thanks Nigel.
We need to have you follow the compromised account process to restore access.
Click on my link below please.
Click me to open
Choose the option
"My account may have been compromised"
Follow the process and if you are able to reset the password, then use this new password ***** sign into your account.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Let me know the results please
Thank you
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 32233
Experience: Over 15 years of consulting to the IT industry
Richard and 2 other Computer Specialists are ready to help you
Expert:  Richard replied 1 year ago.
Thank you
Can you please go to www.teamviewer.com
Click on Download in the top right.
Go down to "TeamViewer Quicksupport"
Click on Download and download and run the program.
It will give you an ID and a Password.
Please give me the ID (leave a space between each character eg: 1 2 3 4 5 6 7 8 9) and the password ***** your next message to me here.
Do not close the program, but leave it open.
I can then connect to your computer.
Thank you
Customer: replied 1 year ago.

It is telling me I have entered the ID of my own computer how much easier must this be?

Expert:  Richard replied 1 year ago.
You need to carefully follow my instructions and they do not say enter the ID and password ***** your own computer, but to tell me the ID and Password ***** please.
Customer: replied 1 year ago.

Quotes me 504 275 787 then 9649

Expert:  Richard replied 1 year ago.
thanks

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