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Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 9909
Experience:  Computer specialist
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my Samsung mobile phone had a factory reset and now fails in

Resolved Question:

my Samsung mobile phone had a factory reset and now fails in all aspects including phone use. any ideas
Submitted: 2 years ago.
Category: Computer
Expert:  Randy Computer Tech replied 2 years ago.
Hi,
My name is***** will assist you.
I am sorry to hear that you are having this issue.
What is the model of your Samsung please?
Customer: replied 2 years ago.

Samsung gt19100

Expert:  Randy Computer Tech replied 2 years ago.
Okay, thank you. Try this please... remove the battery, then reinsert the battery. Then Press and hold Volume up, Home and Power buttons until the Samsung logo appears on the screen. Scroll to wipe data/factory reset by pressing the Volume down button. Scroll to Yes -- delete all user data by pressing the Volume down button. The phone will now reboot to the initial setup screen.
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