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Pete
Pete, Computer Enthusiast
Category: Computer
Satisfied Customers: 17265
Experience:  Over 16 years of experience in the Electronics and IT industries.
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where is my "new" in Entourage

Customer Question

where is my "new" in Entourage
Submitted: 2 years ago.
Category: Computer
Expert:  Pete replied 2 years ago.
Pete :

Hi there!

Pete :

What version of Entourage are you using?

Pete :

Are you looking to create a New email, or looking for New emails received, or something else?

JACUSTOMER-emhz8jou- :

Could not access your reply,

JACUSTOMER-emhz8jou- :

We cannot receive mail.

JACUSTOMER-emhz8jou- :

We cannot receive mail

Pete :

I asked for additional information - can you not see it?

Pete :

I also notice you have just gone and left a negative service rating for me! :(

Pete :

Please note that I am a user of this site, just like you.
A negative rating means that now I am penalized for responding to your question and trying to help.

Pete :

I respectfully ***** ***** you reconsider your rating of my service, that would be highly appreciated.

JACUSTOMER-emhz8jou- :

We would love to rate you more highly but are still waiting for a useful answer!

Pete :

A bad rating at this stage is not very encouraging for me :(

JACUSTOMER-emhz8jou- :

Then please answer the question. That is what we want......especially as we have paid 22.00 pounds for it.

Pete :

I asked for additional information which you still have not provided - how can I answer the question?

JACUSTOMER-emhz8jou- :

The problem is that our Mac is not showing all mail in the inbox or receiving new mail. We use Entourage,

JACUSTOMER-emhz8jou- :

Just for your information "new" seems to have disappeared from the task bar.

Pete :

In case you cannot see my initial request, it was:
What version of Entourage are you using?

JACUSTOMER-emhz8jou- :

No we did not see this question. We are using Entourage X for Mac. Hope this helps.

Pete :

Can you see the View option on the Menu bar?

Pete :

Go to View, then select the Inbox folder.

Pete :

You should then be able to see your new mails.

JACUSTOMER-emhz8jou- :

We do have View in the Menu bar, but no option for Inbox folder.

Pete :

What options are showing there?

Pete :

Did Entourage work ok for you previously, or are you trying to set it up for the first time?

JACUSTOMER-emhz8jou- :

It has always worked before.

JACUSTOMER-emhz8jou- :

We had send and receive in the menu bar, but it is no longer there.

JACUSTOMER-emhz8jou- :

The options in Vie are:

JACUSTOMER-emhz8jou- :

Toolbars, Folders,preview, columns,unread,flagged,threaded,expand,collapse.

Pete :

Ok, so the buttons were there before, but have now disappeared..

Pete :

I think I have figured out what is going on.

Pete :

To restore the buttons again:

Pete :

Cttrl-right-click on the toolbar in Entourage X and choose 'Customize Toolbar'.

Pete :

You can then drag any button from the selection you are shown back onto the toolbar.

Pete :

Locate the Send and Receive buttons and drag them back onto the toolbar.

JACUSTOMER-emhz8jou- :

Thank you, ***** ***** try this.

Pete :

Ok, if you require any additional information, please do not hesitate to let me know.

JACUSTOMER-emhz8jou- :

Sorry, this option was not available.

Pete :

What happens when you right-click on the toolbar?

JACUSTOMER-emhz8jou- :

Options come up, but not customise toolbar.

Pete :

Was anything changed or any updates installed just before the problem occurred?

JACUSTOMER-emhz8jou- :

No

Pete :

Ok, then the only other option available is to reinstall Entourage X.

JACUSTOMER-emhz8jou- :

We will try that then. No software disc. Can we do it via the Internet?

Pete :

Yes, you can reinstall Entourage via the internet.

JACUSTOMER-emhz8jou- :

We cannot set up Entourage again because it needs a Microsoft account and to set it up we need to receive mail to verify account....and we cannot receive mail ! So we are going round in circles.

Pete :

How was it originally set up?

JACUSTOMER-emhz8jou- :

Tried to reinstall entourage via the net. but need to open a Microsoft account which requires email verification, and we cannot receive mail! Very frustrating.

Pete :

Who is your email provider?

JACUSTOMER-emhz8jou- :

Marjorie Wild Has to go out now. We will resume again tomorrow,

Pete :

Ok, you can get back in touch again here any time.

JACUSTOMER-emhz8jou- :

Can we resume tomorrow?

Pete :

Yes, just reply here when you are ready. I will be away from my desk from 8am-6pm so we can catch up tomorrow evening.

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