What version of Entourage are you using?
Are you looking to create a New email, or looking for New emails received, or something else?
Could not access your reply,
We cannot receive mail.
We cannot receive mail
I asked for additional information - can you not see it?
I also notice you have just gone and left a negative service rating for me! :(
Please note that I am a user of this site, just like you.A negative rating means that now I am penalized for responding to your question and trying to help.
I respectfully ***** ***** you reconsider your rating of my service, that would be highly appreciated.
We would love to rate you more highly but are still waiting for a useful answer!
A bad rating at this stage is not very encouraging for me :(
Then please answer the question. That is what we want......especially as we have paid 22.00 pounds for it.
I asked for additional information which you still have not provided - how can I answer the question?
The problem is that our Mac is not showing all mail in the inbox or receiving new mail. We use Entourage,
Just for your information "new" seems to have disappeared from the task bar.
In case you cannot see my initial request, it was:What version of Entourage are you using?
No we did not see this question. We are using Entourage X for Mac. Hope this helps.
Can you see the View option on the Menu bar?
Go to View, then select the Inbox folder.
You should then be able to see your new mails.
We do have View in the Menu bar, but no option for Inbox folder.
What options are showing there?
Did Entourage work ok for you previously, or are you trying to set it up for the first time?
It has always worked before.
We had send and receive in the menu bar, but it is no longer there.
The options in Vie are:
Toolbars, Folders,preview, columns,unread,flagged,threaded,expand,collapse.
Ok, so the buttons were there before, but have now disappeared..
I think I have figured out what is going on.
To restore the buttons again:
Cttrl-right-click on the toolbar in Entourage X and choose 'Customize Toolbar'.
You can then drag any button from the selection you are shown back onto the toolbar.
Locate the Send and Receive buttons and drag them back onto the toolbar.
Thank you, ***** ***** try this.
Ok, if you require any additional information, please do not hesitate to let me know.
Sorry, this option was not available.
What happens when you right-click on the toolbar?
Options come up, but not customise toolbar.
Was anything changed or any updates installed just before the problem occurred?
Ok, then the only other option available is to reinstall Entourage X.
We will try that then. No software disc. Can we do it via the Internet?
Yes, you can reinstall Entourage via the internet.
We cannot set up Entourage again because it needs a Microsoft account and to set it up we need to receive mail to verify account....and we cannot receive mail ! So we are going round in circles.
How was it originally set up?
Tried to reinstall entourage via the net. but need to open a Microsoft account which requires email verification, and we cannot receive mail! Very frustrating.
Who is your email provider?
Marjorie Wild Has to go out now. We will resume again tomorrow,
Ok, you can get back in touch again here any time.
Can we resume tomorrow?
Yes, just reply here when you are ready. I will be away from my desk from 8am-6pm so we can catch up tomorrow evening.