Hello Tony! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Have you tried anything on the computer?Can we do a remote support session, so we can chat, and I will be able to help you directly?Please reply at the box below. Thank you,
No to remote support session, sorry
I'm sorry, with remote support, you can watch everything I do on the screen, and you can stop any time using your mouse. And we have an A+ rating at the Better Business Bureau website:http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403Remote support is quicker and easier for you as troubleshooting this can take long. But I can certainly provide written instructions for fixing this issue per your request.Have you tried anything on the computer?Do you have internet service from BT?Do you mean you have called BT already?Please reply at the box below. Thank you.
I'm sorry, I'm asking some questions that you have not answered. I need more information in order to fix this issue for you. Since it looks like you do not want to work with me, so let me open the issue to other experts; we guarantee our service. Thank you.