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Josh
Josh, Computer Enthusiast
Category: Computer
Satisfied Customers: 20680
Experience:  Expert for over 10 years
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I need an Apple id, but the phone is linked to another person,

Customer Question

I need an Apple id, but the phone is linked to another person, help!!!
Submitted: 2 years ago.
Category: Computer
Expert:  Josh replied 2 years ago.
Hi! My name is ***** ***** I will be assisting you. Let's get started!

Did you purchase the phone and it has the Apple ID lock where it is registered to another person?
Customer: replied 2 years ago.

yes

Expert:  Josh replied 2 years ago.
Where did you purchase the phone from? Which website?
Expert:  Josh replied 2 years ago.
I have not heard back from you yet. The reason I am asking where you purchased the phone is because you need the Owner of the phone to unlock their Apple account from the iPhone. If they do not unlock it for you then you cannot use the phone.

If the phone was purchased through eBay or an online company, you can contact the seller and if they refuse to unlock the phone then you can start a dispute and get your money back. If you purchased the phone locally through Craigslist then I would suggest contacting that person through phone or email (depending on which contact you have) and letting them know that you will file a police report if they do not unlock the phone.

The iCloud lock is designed to stop thieves from stealing phones and registering their information to the phone so you cannot get around it.
Customer: replied 2 years ago.

I have lost the sellers id, is there another way?

Expert:  Josh replied 2 years ago.
Susan,

Did you buy it from eBay?
Customer: replied 2 years ago.

Yes

Expert:  Josh replied 2 years ago.
Great!

The purchase will show up in your account.

Sign into your account
Click on My Ebay (at the top right)

Click on Purchase History (left hand side)

The purchase will appear there

Under More actions next to the item will be Contact Seller
Customer: replied 2 years ago.

I`ll try thank you.

Expert:  Josh replied 2 years ago.
Susan,

You are very welcome!

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