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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 38370
Experience:  Over 15 years of consulting to the IT industry
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I have a DMR-BW Disk recorder it has work well twelve

Resolved Question:

I have a DMR-BW Disk recorder it has work well for around twelve months until yesterday,
I think we may have had a power cut as my computer had restarted after a unexpected shut down, the disk recorder will switch on but will not play disks or show TV programs.
Submitted: 2 years ago.
Category: Computer
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
This can be the firmware so I want to rule this out first please.
On the player itself, push both the Channel up and Channel Down buttons for 6 seconds then release.
This reloads the firmware and corrects any corruption issues it may have.
After doing this, tell em if it now functions correctly please.
Customer: replied 2 years ago.

the screen on the recorder shows setup

Expert:  Richard replied 2 years ago.
ok, complete that and when you have, tell me if it functions please Les
Customer: replied 2 years ago.

Thanks all looks to be OK now and plays disks.

Expert:  Richard replied 2 years ago.
your most welcome!
It was the firmware that had an issue, and needed a hard restart. We did this just then. It will now be ok.
If you would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
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