Have done that but the problem still exists on startup
I would like to undertake the steps mentioned above myself but how do I click start to begin when the windows system won't boot up
I can't seem to get to a menu using F8
When I switch on I get the windows error recovery page which then offers for me to start windows normally or launch start up repair.
Following either of these options leads to the error page and then it reverts back to the windows error recovery page
Yes there are a lot of word documents and also photos
I have a back up of most of the photos so not so important
Thanks very much for all your help.
I will now take the PC to a computer shop as I am not confident on doing the factory restore
I do recognise that I may lose all the data from the hard ware