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Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5568
Experience:  B.Sc. Computer Science with Honors
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There is no audio from my Samsung NP-X60?

Customer Question

There is no audio from my Samsung NP-X60?
Submitted: 2 years ago.
Category: Computer
Expert:  Michelle replied 2 years ago.
Michelle :

Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.

Michelle :

was is working fine few days back?

Michelle :

when did the problem started

JACUSTOMER-p410lv9n- :

not shure

Michelle :

looks like a driver problem need to remove the corrupted one and then reinstall a new copy of the sound driver.

JACUSTOMER-p410lv9n- :

I wil give this a try, where sould i look for the driver?

Michelle :

do you want me to remote access and fix the problem for you which will be a quick resolution and if you want to continue following steps i can do that on this chat session.

JACUSTOMER-p410lv9n- :

Please

Michelle :

please let me know what is your choice Remote access is an additional service from this chat session you have already purchased. We have 100% satisfaction guarantee.

JACUSTOMER-p410lv9n- :

Pleas resolve using remote access

Michelle :

Please check your email now i am sending you the remote service request.

Michelle :

Click here


Michelle :

How Remote Desktop Works



  1. Agree to the Remote Desktop Legal Disclaimer below.

  2. The Remote Desktop client file will automatically download to your computer.

  3. Open the Remote Desktop client file on your computer and you will be connected to a session with your Expert.

  4. After agreeing to the Remote Desktop Legal Disclaimer, you can always download the client again if need be.

JACUSTOMER-p410lv9n- :

I Agree to the remote desktop legal disclamer

Michelle :

you have to install Elsinore which is the remote tool once done let me know

Michelle :

waiting for you end to connect.

JACUSTOMER-p410lv9n- :

Hi I do not have a link?

Michelle :

install teamviewer and let me know the "your id" and the password

JACUSTOMER-p410lv9n- :

ID ********* /p>

JACUSTOMER-p410lv9n- :

Pass2959

Michelle :

sir are you there?

Michelle :

Please give me the id number and the password

Michelle :

let me know when you are online

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