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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 38513
Experience:  Over 15 years of consulting to the IT industry
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theres no sound on my pc.

Customer Question

theres no sound on my pc.
Submitted: 2 years ago.
Category: Computer
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Has sound worked before on the computer? And if so, when did it stop working?
Also please tell me the make and model of the PC
Thank you
Customer: replied 2 years ago.

the sound was working untill today.model:xtreme dou 6130.packard bell

i did uninstall some files,do you think i may have uninstalled something i shouldnt have? chris

Expert:  Richard replied 2 years ago.
Yes, this is likely Chris
We start with a restore.
Click start, type in
system restore
press enter
Follow the steps and perform a restore choosing the last restore date.
Let this complete and when it has, check if sound is now working.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Let me know the results please
Richard and other Computer Specialists are ready to help you
Customer: replied 2 years ago.

i tried system restore,but it is still the same.could you sort it remotely for me ? chris

Expert:  Richard replied 2 years ago.
Yes, I have made the offer Chris, can you respond and I can remote
Expert:  Richard replied 2 years ago.
Thank you
Can you please go to www.teamviewer.com
Click on Download in the top right.
Go down to "TeamViewer Quicksupport"
Click on Download and download and run the program.
It will give you an ID and a Password.
Please give me the ID (leave a space between each character eg: 1 2 3 4 5 6 7 8 9) and the password ***** your next message to me here.
Do not close the program, but leave it open.
I can then connect to your computer.
Thank you
Customer: replied 2 years ago.

did you get the ID & PW for teamviewer quicksupport if not here it is again

chris

Expert:  Richard replied 2 years ago.
No Chris, you need to post it here please
Customer: replied 2 years ago.

ID:7 7 5 6 2 5 8 5 1 PW:3 7 8 9

chris

Expert:  Richard replied 2 years ago.
thanks
Customer: replied 2 years ago.

there is still no sound of any sort. chris

Expert:  Richard replied 2 years ago.

Download and run this file Chris http://tinyurl.com/lgrlce7 Tell me exactly what it tells you for sound hardware please

Customer: replied 2 years ago.

i clicked to download & nothing happens,dont know why though.

Expert:  Richard replied 2 years ago.
I saw your computer had issues downloading and had to try a few times.
Click it a few times and it should
Let me know the results please
Customer: replied 2 years ago.

LAN realtek

MODEM Agere

VGA ATI/ AMD

Expert:  Richard replied 2 years ago.
Can I connect again please
Give me the Password *****
Customer: replied 2 years ago.

PW 3 7 8 9

Expert:  Richard replied 2 years ago.
its a new password ***** please read it and provide it
Customer: replied 2 years ago.

PW 3 0 8 8

Expert:  Richard replied 2 years ago.
yes
Customer: replied 2 years ago.

still no sound. i have found the serial number,it was on the back of the pc.

L I U C 3 3 2 0 9 1 1 also i dont know if it makes a difference or not but i have windows 7 on my pc now,not vista. chris

Expert:  Richard replied 2 years ago.
It still finds no match on the serial number
We need to attempt a reinstall Chris.
First, can you backup any data off the computer as this will wipe all data, and tell me when you have
Customer: replied 2 years ago.

i will have too get a dvd to back it up,as all i have is floppy disks & i cant back it up on my pc as there isnt enough space on the hard drive,so i will get them tomorrow if thats ok? chris

Expert:  Richard replied 2 years ago.
No problem Chris
Thanks
Customer: replied 2 years ago.

what do you think is the best way to back up everything on my pc,dvd,usb storage,or an external hard drive.then i will get what you say today. chris

Expert:  Richard replied 2 years ago.
External drive Chris
Even without having this problem, you would want to have a backup to an external drive in the event your computer crashed.
Customer: replied 2 years ago.

i wondered if it would be best all round if i brought a new pc & get someone to transfer everything to the new pc,what do you think?can that be done or not?would it effect the new pc.this pc is not wireless the new pc would be. or still get the drive like you said. chris

Expert:  Richard replied 2 years ago.
yes that can be done, and it is a very old computer Chris.
For 300 pounds you can get something state of the art and you can copy all your files to the new one.
That is possible, just get a better brand such as Dell or HP or Toshiba