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Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5640
Experience:  B.Sc. Computer Science with Honors
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i am unable to renew my kaspersky protection they have asked

Resolved Question:

i am unable to renew my kaspersky protection they have asked me to get in touch with my service provider what can i do now ,i am 70 years old and not verty pc minded can you help me joan doherty.
Submitted: 2 years ago.
Category: Computer
Expert:  Michelle replied 2 years ago.
Michelle :

Hi, My name is ***** ***** i will be assisting you

Michelle :

please let me know the operating system on your computer...xp, vista, windows 7 or 8 or 8.1

Customer:

windows

Michelle :

also let me know that are you trying to rener your license or trying to change from trial version to full license

Customer:

trying to renew my lcence whic i thought was automatic renewell

Michelle :

ok dont worry i can help you with the same

Michelle :

would you like me to remote access and walk you through with the renewal

Customer:

yes please

Michelle :

please click here and in the page that opens click on i agree and download and install the elsinore screen connect program

Michelle :

once installed let me know and i will be able to remote connect

Customer:

ok.

Michelle :

thanks

Customer:

how will i know when or if it has been installed

Michelle :

did it download any file

Michelle :

you need to run the file

Michelle :

double click on the downlaoded file to run it

Customer:

no

Michelle :

click start..in the search box type elsinore

Michelle :

double click on the elsinore screen connect option that shows up in the search results

Customer:

sorry i cant see search box elsinore

Michelle :

ok no worries

Michelle :

let me give you another tool

Michelle :

open the website www.teamviewer.com

Michelle :

in the page that opens click on start full version

Michelle :

it will download a file

Michelle :

double click on it to open\run it

Michelle :

once the teamviewer gets installed a teamviewer window will open

Michelle :

let me know the id and password ***** left side

Customer:

what is the elsinorescreen?

Michelle :

elsinore screen was the previous software

Michelle :

click here

Michelle :

in page that opens click on start full version

Michelle :

download and run\open the file

Michelle :

once teamviewer opens let me know the id number and password ***** side of teamviewer window

Customer:

help i think i am out of my depth now i thought you may be able to get kaspersky installed for me i do not know what to do know

Michelle :

ok if you are unable to initaite emote access dont worry

Michelle :

i will give you a link that has the steps to renew your license

Michelle :

just open that and follow the steps

Michelle :

click on this link above and fill in the information to renew the license

Michelle :

let me know if you face any difficulty

Michelle and other Computer Specialists are ready to help you
Customer: replied 2 years ago.

hi. Michele , thank you for your help Ihave sorted my kaspersky out now thanks to you. Ido not need your help any more thanks again. joan doherty.