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Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5464
Experience:  B.Sc. Computer Science with Honors
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My kindle is fully charged, but while I was reading it just

Customer Question

My kindle is fully charged, but while I was reading it just cut out and now is inert!
Submitted: 2 years ago.
Category: Computer
Expert:  Michelle replied 2 years ago.
Michelle :

Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.

Michelle :

try to close the book you are reading and be on the home screen

Michelle :

Perform the steps given below

Michelle :

1. Push and hold down the power button for 35 seconds and let the Kindle shut down

Michelle :

2. Wait for 3 mins and then push and release the power button to turn on the kindle.

Michelle :

This will clear the static energy of the device and will fix the problem for you.

Michelle :

Try the steps every 15 days

Michelle :

let me know if you have any question.

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