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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 37726
Experience:  Over 15 years of consulting to the IT industry
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why has google stopped working on my computer

Customer Question

why has google stopped working on my computer
Submitted: 2 years ago.
Category: Computer
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you tell me please what exactly has stopped working with Google?
You cannot get to the website?
Customer: replied 2 years ago.

google says that i do not have permission to use it

Expert:  Richard replied 2 years ago.
ok, what exactly are you trying to do on Google please?
Access your emails?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and fix the issue if possible.
Remote support can save a lot of time if you are not comfortable performing repairs yourself.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps for repair.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Thanks,
Richard
Customer: replied 2 years ago.

i have been using google for many years until now

Expert:  Richard replied 2 years ago.
Thanks, ***** ***** a lot of services.
Searching, emails, Apps ect.
So I need to know which of the services you are trying to use please.
Customer: replied 2 years ago.

searching e mails works but general info does not

Expert:  Richard replied 2 years ago.
Sorry but for me to help you I need you to be more details.
What is General Info? What are you referring to?
Google is very large and this can mean literally anything, so I really need you to either take the time to provide me actual detail on your problem, or I connect to your computer and see it for myself as an additional service.
Customer: replied 2 years ago.

how much does extra service cost

Expert:  Richard replied 2 years ago.
It is $39, its optional else I need you please to tell me exactly the problem you have
Customer: replied 2 years ago.

google search bar replies that i do not have permission to use it but i have been using it for years

Expert:  Richard replied 2 years ago.
Thanks
Which internet browser are you using?
Richard and 6 other Computer Specialists are ready to help you
Expert:  Richard replied 2 years ago.
Thank you
Can you please go to www.teamviewer.com
Click on Download in the top right.
Go down to "TeamViewer Quicksupport"
Click on Download and download and run the program.
It will give you an ID and a Password.
Please give me the ID (leave a space between each character eg: 1 2 3 4 5 6 7 8 9) and the password ***** your next message to me here.
Do not close the program, but leave it open.
I can then connect to your computer.
Thank you
Customer: replied 2 years ago.

6 8 9 8 4 4 3 3 6 password ***** 5 5 6

Expert:  Richard replied 2 years ago.
you closed the program, you have to keep it open please
Open it again and give me the password
Customer: replied 2 years ago.

what is your password

Expert:  Richard replied 2 years ago.
I need your password ***** connect.
You open the program, give me the password ***** do not close it please.
Last time you closed it.
Customer: replied 2 years ago.

6 8 9 8 4 4 3 3 6 password1 3 4 3

Expert:  Richard replied 2 years ago.
thanks