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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 35347
Experience:  Over 15 years of consulting to the IT industry
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MY Laptop is very slow and I keep getting Web page not

Resolved Question:

Hi
MY Laptop is very slow and I keep getting Web page not responding or not responding due to long running scripts. What can I do about it?
Joan
Submitted: 2 years ago.
Category: Computer
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you tell me please which version of windows you are running and which internet browser you are using please?
Customer: replied 2 years ago.

Windows 8.1 and MSN

Expert:  Richard replied 2 years ago.
Thanks,
Please do the following in Internet Explorer
Click Tools (the gear wheel top right) than Internet Options
Click on the General Tab and Delete all Temporary Internet Files.
Than click the Advance Tab and click Reset
Then restart the computer and tell me how it is now please.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Let me know the results please
Customer: replied 2 years ago.

Done that but getting back to you took ages

Expert:  Richard replied 2 years ago.
ok, do you still get the errors?
Customer: replied 2 years ago.

Web page not responding

Expert:  Richard replied 2 years ago.
when did these problems start?
Customer: replied 2 years ago.

Ages ago. Approx 12-18 months ago

Expert:  Richard replied 2 years ago.
which internet browser are you using?
Customer: replied 2 years ago.

Do you mean Internet Explorer

Expert:  Richard replied 2 years ago.
No as in how do you access the internet? Via Wireless or via a cable?
Customer: replied 2 years ago.

Wireless

Expert:  Richard replied 2 years ago.
Thanks
If you check now, does it indicate it is connected to the wireless network?
Customer: replied 2 years ago.

Yes

Expert:  Richard replied 2 years ago.
ok, right click on it and select disconnect.
Then restart the computer
Connect to the wireless network via a network cable and check if it now opens a web page.
Let me know the results please
Customer: replied 2 years ago.

Forget it Richard Its not your fault that I am not good with computers.

I have not got a clue as to what to do

Expert:  Richard replied 2 years ago.
Its ok, I can take you through this.
I want you please to connect the Laptop to the Router with the network cable, not wireless.
Else, another method which may be easier for you is to reinstall windows.
Is there data on the laptop you need to keep?
Customer: replied 2 years ago.

I will finish now Richard Thanks for your help

Expert:  Richard replied 2 years ago.
ok, I have marked this question though to never close, so if you wish to come back later, this is no problem, there is no time limit on this.
Maybe copying your data from the Laptop then we reinstall your windows is best for you to do as this will be easiest for you to carry out.
Just let me know
If you would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 35347
Experience: Over 15 years of consulting to the IT industry
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